CheckbookReviews of checkbook.io

I am a current customer of Checkbook io.My company is HG Property Management. I have emailed Checkbook io support team on an issue where money was pulled from my account but was not deposited to the recipient. neither I or the recipient have the money. Yet the money was removed. I emailed "support" on August 20, 2024. Received an email on 8/21/2024. Stating a team member would get back to me. Another email stating the Backend team is looking into it. Another email (8.21) stating backend team will send a refund. 9.3.2024 still nothing. The inability to talk to anyone over the phone or even correspond in a timely manner is very frustrating. Especially with a large amount of money involved. I am writing this out for all to know and especially for Checkbook io to step up and get this resolved ASAP. I don't know how a company of this size and working with alot of peoples money does not have a phone number directly to a customer service agent. The one phone number they have tells you to email the support group. 9/6/2024 and still nothing. I Best, Clay

A company purchased some items from me and they use Checknook.io as a payment service. The company that I sold goods to issued a payment to me using Checkbook.io. Payment failed to be deposited. I received an email stating the failure and the email gave 2 options to rectify the situation. option 1: verify another bank account which I did, and it was successfully verified through Plaid but checkbook.io gives another error stating this check cannot be deposited. I then used option 2: print the check, I attempted to print and get another error stating this check cannot be printed. I am out the goods that I sold and the company who purchased said goods paid their portion for the goods but checkbook.io has my funds. I've gone around and around trying to either deposit the funds through ACH or print the check all through checkbook.io's service and have had no luck. The company who purchased the goods from me stated they issued payment through checkook.io 3 days ago now. Support has been contacted but still hasn't corrected the error on their part and I still am out my products and my money for said products. I would love for checkbook.io to correct this and provide the service they are in the business of (Handing funds over from one party to another)

I returned Slim Candy for refund as directed. I wasn't getting any credit on my charge card so I called. They said the time since I ordered was so many months prior that they couldn't credit charge account. They would email a refund check to print & take to Bank. My Bank wouldn't accept the check. (They had never seen anything like this before.) You can call me if have more questions. 651-779-9959.

An ACH is missing and there is no way to contact a person to speak when it is absolutely urgent. This company is handling huge transactions with no accountability. I will be pursuing a complaint to the full ability of our organization.

Horrible company. This was from last year, but they popped up again and figured I would prevent someone from choosing this company again. My experience was that you can cancel any time, as it states in their contract. They DO NOT let you cancel and you must contact your bank to cancel. I would get responses back that my representative would reach back out to me, which never did. Responses saying they canceled my services, kept getting charged. The support email was a canned response. I never got anywhere. Last attempt was to contact the person's cell number that enrolled me for their services and he even said, "i'm sorry, they are horrible and I never even got paid from them. They scammed me too". Do NOT use them.

I have been working with ppoc for years and never had an issue. Checkbook one day decided to suspend my account without any notice. I didn’t realize until 2 weeks later. And they wanted ppoc to contact them if I ever want to get my account back. But PPOC customer service didn’t understand why my account got suspended and why checkbook need them. They refused to do so but they did resent my payments by PayPal. Checkbook literally suspended my account and stopped my payment when their client didn’t have an issue. The customer service representatives are quite stupid. They can never answer my questions right. I’m asking about something they are telling about something else.

Note: Nice try but deflection and lack of accountability don’t look good on your company……after my post Checkbook IO attempted to have my review removed. Didn’t work guys. If only you were as fast with them direct check errors. Do not use them for large direct check bundles. They seem to have a issue with this feature. I work for the university I am mentioning. I fully understand how deposits work. When it time for checkbook io to issue refunds on behalf on my college they have issues. My review is not the first to comment on this inconsistency. Is it intentional holding of the money? Let’s hope not. At best it’s a technical issue that has Persisted at least over the last year without any real changes on the end of checkbook io. We have several thousand students who are very upset because they depend on that money to get by. ( they also assured accounting the issues would be fixed yesterday and was not) My university uses them as a way to deposit student refunds. This is the second time in a month these payments where not sent out properly. It’s very frustrating as the accounts department at the college and the team here seem to take several days to weeks to sort it out. In response to the response to my review. Of course you don’t dictate when my college sends out payment. However as they use your service the responsibility of successfully issuing these payment falls on your company and software. 20,000 student plus have been repeatedly delayed in receiving payments issued via the digital check. I have communications from my school explaining the issues. Deflection does look good on a corporation.

If I could give this company a zero, I would. I rented a week of vacation through Redweek.com and checkbook.io is the company they use to distribute payments. They deposited my money into the wrong account at the wrong bank. Almost $3000 gone. Communication with checkbook.io has been atrocious. There is no one to actually speak to. They say they don't have that capability yet. What kind of business is this. They said they sent a Letter of Intent to the bank where my money was deposited. When I asked for the content of the letter, I was told that they can't provide that information unless it is the insurance company for the person who was defrauded. It has been a month and a half and I am still waiting for a resolution to my situation. They also said they were not allowed to give me their physical address. It's in San Mateo, CA, by the way. I found it on the web. Why can't they give me a physical address? This is all very shady to me. If they resolve my issue, I will certainly give them credit, but so far I don't have much confidence in this company. I would not recommend using them.