CheckbookReviews of checkbook.io

Response from CheckbookJul 25, 2025

Hi Gary, My name is Eden and I'm a member of the Customer Support team. We regularly review accounts and this process is done for yours and Checkbook's protection. If your account is still not enabled, please contact us by email and we'll look into it right away. If you have any other questions, contact us at [email protected]. Best regards, Eden.

Response from CheckbookJun 24, 2025

Hi Johnny, My name is Eden and I'm a member of the Support team. Thank you for your feedback. I looked into your virtual card and I see that the funds that were loaded on it have been spent. I have not seen any declined transactions from Walmart. However, the transactions that were declined were to PayPal. Our support team has explained in the chat conversation that unfortunately, it's not possible to send funds to PayPal from a virtual card. If you have any other questions in regards to your virtual card, please contact us at [email protected] and we're happy to assist you further. Best regards, Eden.

Response from CheckbookMay 30, 2025

Hi Tina, Thank you for sharing your thoughts with us. We have successfully processed all of your payments that you have received since 2019. The last payment you received in March 2025 failed due to R04 - Invalid account number used. You have received a payment failure notification email on this, which has also outlined the ways to resolve this so you can receive your funds. Please check your email or contact the sender directly so they can reissue your payment. This is Checkbook, a payment processing company. We process payments, we don't issue them. If you have any other questions in regards to your payments, please contact us at [email protected]. Best regards, Eden.

Response from CheckbookMay 9, 2025

Hi Dawn, Thank you for your feedback. I see that you reached out to our Support team today and one of the team members has answered and requested more information. Unfortunately, we didn't hear back. In regards to your payment, you selected the MAILED check option on 5/8/25, so your funds will not appear on your bank account. Your check was mailed out 5/8/25 and you will receive it within 10 days to the physical address you have provided. If you have any other questions on your payment, please email us at [email protected]. Best regards, Eden.

Response from CheckbookMay 8, 2025

Hi Scott, My name is Eden and I'm a member of the Customer Support team. We regularly review accounts and this process is done for yours and Checkbook's protection. We reviewed your account and have already reenabled it. Please check your email notification about your payments and follow the steps to receive your funds. If you have any other questions, contact us at [email protected]. Best regards, Eden.

Response from CheckbookApr 29, 2025

Hi Sheila, My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. We have received your ticket on 4/22/25 inquiring us about 2 payments that were issued to you on 4/22/25. The sender offered 2 deposit options for both of these payments: Print and Deposit, or Online Deposit. You have selected Online Deposit in both cases. Online Deposits take 5 BUSINESS DAYS. The payments started processing on 4/23/25, which was a Wednesday. Both payments were deposited to your bank account on 4/28/25, and have been credited by your bank on 4/29/25, exactly as it was expected. Depending on your financial institute, the funds could be visible today or tomorrow. This date was also displayed to you when you filled out your bank account information as per the screenshot you have sent to our support team. If you wish to have a faster deposit option, please select Print and Deposit in your future payments and deposit the printed check at your earliest convenience. Let us know if you have any other questions on how Online Deposits work and their timing. Best regards, Eden.

Response from CheckbookApr 18, 2025

Hi Ervin, My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. I looked into this and I see that you have contacted us 3 times but didn't provide any additional detail about the issue and so our team members have closed the tickets. I see that you are waiting for a payment. We do have this payment in our system and it is currently on hold by our processing bank as they need additional information. We have already contacted the sender for more information who should have reached out to you yesterday. Once we receive information from the sender, our processing bank will be able to release the payment. If you have any other question on this, do contact us at [email protected] and please make sure to provide us as much detail as possible so we can start investigating. Regards, Eden.

Response from CheckbookApr 4, 2025

Hi Tyrone, My name is Eden and I'm a member of the Support team. Thank you for your feedback. You submitted a limit increase request to Checkbook on 4/1/2025. We contacted you on 4/3/2025 informing you what was needed in order to be able to approve your limit increase request. You have provided us with different documents on 4/4/2025. We understand the frustration with the process, but ultimately this process is done for yours and Checkbook's protection. Once you provide us the requested documents we will be happy to review them again along with your limit increase request. If you have any questions or if we can do anything for you please let us know. Best regards, Eden.