CheckbookReviews of checkbook.io

Response from CheckbookOct 13, 2025

Hi Vaverto, My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you in a timely manner. Thank you for submitting the documents we requested. Upon further review, unfortunately, at this time we are unable to reactivate your Checkbook account. If you have any other questions on this, let us know and we'll be happy to assist you. Best regards, Eden.

Response from CheckbookOct 3, 2025

Hi Gary, My name is Eden and I'm a member of the Support team. I looked into this situation and I apologize for the inconvenience this has caused. We are actively working together with the sender of your payment in regards to refunding them for the VCC balances. If you have any other questions on this, please reach out to [email protected] and we are happy to provide you regular updates. Best regards, Eden.

Response from CheckbookSep 5, 2025

Hi Sydney, My name is Eden and I am a member of the Support team. Thank you for your feedback. I reviewed your case and our team has already reinstated your Checkbook account. We have also refunded the $500 payment to the source account. If you wish to send payments as a business on Checkbook, please make sure that you fill out all required information on your profile, such as business name, tax ID, have a business bank account, etc. Once this is completed, let us know and we'll be happy to review your account again. If you have any other questions on this, please email us at [email protected]. Best regards, Eden.

Response from CheckbookSep 5, 2025

Hi Kimori, My name is Eden and I'm a member of the Support team. I reviewed your case and I do see that our team has been responding to you in a timely manner. Unfortunately, your Checkbook account doesn't have a business name, tax ID and many other required information that we need for a business to send payments. Once you have all this information, please send this to [email protected] and we'll be happy to review your documents again. I also see that you are a recipient (from the previous review 2 days ago in regards to the $500 payment). This payment was already refunded back to the sender and the sender was informed to reissue you the payment. If you have any other questions on this, let us know and we'll be happy to assist you. Best regards, Eden.

Response from CheckbookSep 5, 2025

Hi Kim, My name is Eden and I'm a member of the Support Team. I have investigated this situation thoroughly. I understand that this is a frustrating issue. I see that the funds have been refunded back to the sender already and we let the sender know to issue you the payment again. If you have any other question on this, please let us know so we can assist you further. Best regards, Eden.

Response from CheckbookSep 5, 2025

Hi Mr. Wong, Thank you for taking the time to share your feedback here. My name is Eden and I'm a member of the Customer Support team. I investigated this situation and I saw that our team has worked with you to troubleshoot the situation and identified you were intending to work with our customer that utilizes Checkbook’s services. This customer has a specific use case with Checkbook where it is most appropriate for you to interact through the customer directly, rather than Checkbook as it is their software you are using. We see that our customer has since sent you a direct response and has resolved the issue that you had with their software, not with Checkbook's services. If you have any other questions on this, let us know and we'll be happy to assist you further. Regards, Eden.

Response from CheckbookAug 15, 2025

Hi Bogdan, My name is Eden and I'm a member of the Support team. Thank you for your feedback. I looked into this issue but unfortunately was not able to find a ticket under your name. Please email us at [email protected] and reference my name and I'll be happy to assist you on any issues you may have. Best regards, Eden.

Response from CheckbookJul 25, 2025

Hi Mike, My name is Eden and I'm a member of the Customer Support team. I reviewed your Checkbook account and I can confirm that there is no active recurring payments that we would be able to cancel. If you have a payment that needs to be voided, please let us know the check number and amount and we'll be happy to assist you further. If you have any other questions, contact us at [email protected]. Best regards, Eden.