CheckbookReviews of checkbook.io

I have having a problem getting information verified with the support team. I wanted to add another bank account for billing, and they suspended my account. The biggest problem is you don't answer at all. This morning left 7 voicemails, and emailed support 20 times to start to get a response. I sent all of documentation that support asked for, and still no response. Created multiple support tickets, and called in the afternoon and left another 10 voicemails with no response. I emailed support every 15 minutes and no response. This can be resolved with a 5 minute phone call.

Absolute garbage. Tried setting up to send payments. Took several days as usual to verify account BUT the account is set at an automatic $0 allotted to send payments. I have sent multiple requests to increase the limit with the same bot reply and a week later NO way to send checks. "It's been escalated"....bs. Switching to a platform with customer service availability now. DO NOT WASTE YOUR TIME WITH THIS COMPANY.

They were fine for a number of years but things dramatically changed this year. With one day notice they changed their processing timelines from 1 day to 3 days. They then had a series of errors that extended the 3 day fund hold to 6 days. They have done a terrible job of communicating, have been combative, and have turned into an awful partner. They are also, with no notice, instituting burdensome rules that I have not seen from other processors and offering no justification for those rules. My guess is that they had a major fraud incident. Something definitely changed on their end.

They post misleading timelines to receive deposits and when I contacted customer service, they were incredibly unhelpful. They told me it could take up to ten days for an ACH deposit, apparently assuming I have never sent nor received an ACH deposit ever in my life. I would save time by driving 2,000 miles to their offices and picking up a physical check as opposed to their service. Don't use them if you need your money on time.

Too bad I can't give it a negative star rating. There is NO redeeming quality about this company, in fact, I have absolutely no clue how it is still functioning?! If you need assistance, good luck! No follow-up from support, whatsoever. It has been over 2 weeks and they have not approved my account or sent out my payments, after I have provided the requested documentation, multiple times... and mind you, this is AFTER they email my clients about their incoming payments... then not making the payments for over 2 weeks, making me and my company look like the incompetents, when it's this trash company. If you require verifications of any kind, they should be done at account setup, not after you notify clients of incoming payments. AWFUL.

They charge me monthly for something I dont have! Extremely scummy company and not helpful at all! stay away from them.

I almost never take the time to write reviews, but my experience with this company has been so poor that I feel compelled as a small business owner to warn those who are considering the platform. They don't actually have a customer support solution - instead they will spin you around dozens of reps that never actually do anything to provide the help you need to use the platform. This is very concerning given the sensitive information that is shared. I'm going on 4+ weeks of still not getting anything from them...if you need a payments provider, please save yourself a never ending headache and use a different platform.

I know a few people that use checkbook for their business needs. I thought they were a good company so I have referred a couple of businesses lately. Never again!! Nothing but trouble! It was bad enough that the verification process took so long, but even once it was set up, and the first batch of payments were sent out, Checkbook decided to place holds on all of the payments, requesting additional documentation from the businesses owners. Even after all necessary documentation has been sent, weeks later, all payments are still pending and the businesses can’t access their accounts in order to cancel payments in order to reissue. As soon as I’m finished with my startup, I definitely will not use Checkbook after seeing what they’re doing to my friends.