Cheap Airport ParkingReviews of cheapairportparking.org

Response from Cheap Airport ParkingNov 8, 2023

Dear Gabriel, Thank you for reaching out with your concerns. I've taken the opportunity to review your reservation details and would like to provide some clarity on the situation. Upon checking our records, I can confirm that you did indeed make a booking with us, which was subsequently canceled. In line with our refund policy, we processed your refund promptly, amounting to $146.75. This process was completed without any further requests for additional refunds from your end regarding space unavailability at the hotel. However, I'm concerned to hear about your experience of not finding available parking upon arrival at the hotel. This is certainly not the level of service we aim to provide. I apologize for any inconvenience this may have caused. While we strive to ensure a smooth parking experience for all our customers, unfortunately, in this instance, it seems there was a misunderstanding. As for the review, we truly appreciate your feedback as it helps us improve. Since we have processed your refund as per our policy, I kindly ask that you consider updating your review to reflect your latest interaction with us. Your updated review would not only assist other customers but also provide us with the opportunity to rectify any misconceptions. We value your patronage and would love the chance to provide you with a better experience in the future. If there’s anything else we can assist you with, please don’t hesitate to contact us.

Response from Cheap Airport ParkingNov 8, 2023

Dear Tigrris, Firstly, I want to express our sincerest apologies for the frustration and inconvenience you’ve experienced. It’s our priority to ensure a seamless service for all our customers, and it seems we fell short in your case. Regarding confirmation emails, we indeed send these for all reservations. If you haven't received one, it's usually a quick fix to retrieve it via our website by logging into your account. We strive to make this process as straightforward as possible. Upon reviewing your case with our customer service team, I found that they did respond to your request. Unfortunately, it seems there was a delay in your communication back to us. We always aim for prompt assistance. We understand that you initiated a chargeback. Once a chargeback is in process, it restricts us from providing a direct refund. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.