roger S.
Suckered in - Don't use - Bristol
Bristol Airport - Shocking across whole service do not use! Parking charge stated originally isn't what you pay, there was a £12 extra charge for the pick up & drop off which isn't communicated in the sale - for drop off I had to ring the mobile number 4 times before getting an answer from the most grumpy attendant ever - was told to drop the car at a specific place so did - this then changed when I had to chase where the guy was again ringing 2 times, you then pay for the car to be removed - while an obnoxious guy informs you of this. On return the expectation is that you are a holiday maker so again you are instructed to ring so they have 40-45 minutes before giving them time to return the vehicle - again on exit you will be required to pay the extra charge for pick up. Meet & Greet or drop of and collect this isn't and nor is the advertised price what you pay. Further to that communictaion from their side is appalling the staff are arrogant & obnoxious - the car was returned in a really poor state internally & externally - I would really question whether the drivers are actually insured for this work. Finally they send an email for feedback which doesnt work, as this service was so appalling I made sure that I did this another way as others deserve to know this is. Any review that is above 5 stars for Bristol, I would question the origin.



