FlyCFGCharter Flight Group offers private jet aircraft flights, business jet charters for corporate executives, and personal private planes for luxury travels.
FlyCFG (charterflightgroup.com) has 164 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Airlines & Air Travel · Miami, Florida
Excellent
Airlines & Air Travel · Clearwater, Florida
Excellent
Airlines & Air Travel · Miami Beach, Florida
Excellent
Airlines & Air Travel · Delray Beach, Florida
Excellent
164 approved reviews, newest moderated first
Blake T.
The aviation advisor worked with us to ensure we had a flight when our original plans were interrupted!
Response from FlyCFGOct 25, 2023
Hi Blake, Thank you for your review. Our team is happy to assist. We hope to serve you again soon.
Harris
Reliabilty
Response from FlyCFGOct 25, 2023
Hi Harris, Your response and feedback is greatly appreciated.
DUDNYK/EDWARD K.
Failure to respond to several phone calls regarding an over payment not returned, the amount paid twice 28248.99 via my amex card. Edward Dudnyk, I Have been told by the sales rep that they are having cash flow problems and may not have the funds to repay but my booked flight may not be available.
Gary S.
My wife and I waited over an hour for pilots to return to the plane. Arrived an hour and a half late. One pilot never said a word. The other offered no apology or explanation. Bathroom was ridiculous. Plane was very “tired.”
Response from FlyCFGOct 25, 2023
Hi Gary, Thank you very much for your response. We truly appreciate the feedback regarding the crew and aircraft pedigree. We source aircraft from the highest caliber operators worldwide to ensure top notch service. We would love the opportunity to serve you again in the future so you can gain a true FlyCFG experience. Thank you again for bringing this to our attention so we can continue to improve the experience for our clients going forward.
AM
My credit card was charged AND I wired the money. I followed up for weeks with no resolution. I finally turned it over to Amex to get the money. It’s unfortunate because I really like the service prior.
Response from FlyCFGOct 31, 2023
Hi Angela, Thank you very much for your response. Apologies for the delay. We have confirmed your refund has been processed and have attempted to contact you regarding this matter. Please let us know if you would like to connect and discuss in further detail. We’re here to help.
Tim S.
You guys are too hot for your own good I wouldn’t use you. You can’t be trusted. I signed ac a contract to fly from Bermuda to Antigua via Ft. Laurderdale. You were going to use two aircraft one for each leg or the journey. The 2nd one pulled out after I signed the contract one of your guys then hassled me to transfer payment even though he knew I would only do the first leg no doubt then refunding the 2nd leg. Too hot for your own good. My only recommendation to anyone would be negative.
Response from FlyCFGNov 1, 2023
Hi Tim, Thank you so much for your feedback. You are correct we had a signed contract for a flight from Ft. Lauderdale to Bermuda with a final destination of Antigua. Upon signing the contract, there needed to be a completed payment in order to secure the aircraft. Since you did not complete payment upon signing, we informed you of our concern that we would not be able to continue to hold the aircraft overnight for the Bermuda to Antigua leg without payment and there would likely not be replacement options at that same price. We’re sorry you feel you had a negative experience, but please understand we did everything we could to secure the requested aircraft for you despite not receiving payment as agreed upon. If you have any questions or would like to discuss in further detail, we would be happy to connect. We’re here to help.
Alan F.
The plane and the crew was generally fine however the plane had no liquor as well as not having any soda to drink and the bathroom was way smaller than expected and there was no water running in the sink in addition there was no working directions on the screen in the front of the plane.
Response from FlyCFGOct 25, 2023
Hi Alan, Thank you so much for your response and feedback so we can continue to improve for you going forward. We're glad we were able to address these with you and the operator prior to your next departure. We hope you enjoyed your experience and please let us know if we can be of any further assistance.
Dan D.
From the first phone call to the final touch down, the service, communication and support could not have been better.
Response from FlyCFGOct 25, 2023
Hi Dan, Your feedback is very important to us. Thank you so much for sharing.