Kate O.
Total scammers
Total scammers! They double charged me for a charter and I have not been able to get my money back! They do not have any good ethics at this company. Do not use them to charter a plane.

Charter Flight Group offers private jet aircraft flights, business jet charters for corporate executives, and personal private planes for luxury travels.
FlyCFG (charterflightgroup.com) has 164 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 9 reviews with 1 star · Clear filters
Kate O.
Total scammers! They double charged me for a charter and I have not been able to get my money back! They do not have any good ethics at this company. Do not use them to charter a plane.
RON D.
Please be aware CFG Price point For a private Jet Charter is the highest available in the Aviation industry. I would strongly recommend not to use Charter Flight Group
Todd H.
They stole $17,300 from me. I would never recommend using this company. Horrible! Unethical. They have pending lawsuits against them. They’re currently insolvent.
Pat S.
When we arrived at the departure airport, we were informed that CFG had not paid for the flight, and we could not depart until payment was made. I called both numbers for CFG and the first mailbox was full. I left two messages on the other number, and no return call was received. The pilot w in constant communication with his main office, and after an hour's delay, a wire transfer was finally received. I frankly thought CFG had gone broke and there was no one to answer the phone. Unprofessional and unacceptable.
Andrea A.
The plane was a complete junkbox
Response from FlyCFGDec 12, 2023
Hi Andrea, Thank you for your response and feedback. I’m sorry to hear you were disappointed with the quality of the aircraft. During the booking process our team provided multiple aircraft options at various price points and departure times. Immediately upon receiving your feedback our CEO inspected the plane to ensure it was up to our quality standards. I’ve included a video link below of the interior of the Learjet 60 you recently flew on with everything showing in check. Please let me know if you have any questions or if you would like to connect and discuss your trip in further detail. https://drive.google.com/file/d/1yMIIZxEwgYvTm60Wx8nPuGU0oIdl7g1q/view?usp=sharing
DUDNYK/EDWARD K.
Failure to respond to several phone calls regarding an over payment not returned, the amount paid twice 28248.99 via my amex card. Edward Dudnyk, I Have been told by the sales rep that they are having cash flow problems and may not have the funds to repay but my booked flight may not be available.
AM
My credit card was charged AND I wired the money. I followed up for weeks with no resolution. I finally turned it over to Amex to get the money. It’s unfortunate because I really like the service prior.
Response from FlyCFGOct 31, 2023
Hi Angela, Thank you very much for your response. Apologies for the delay. We have confirmed your refund has been processed and have attempted to contact you regarding this matter. Please let us know if you would like to connect and discuss in further detail. We’re here to help.
Tim S.
You guys are too hot for your own good I wouldn’t use you. You can’t be trusted. I signed ac a contract to fly from Bermuda to Antigua via Ft. Laurderdale. You were going to use two aircraft one for each leg or the journey. The 2nd one pulled out after I signed the contract one of your guys then hassled me to transfer payment even though he knew I would only do the first leg no doubt then refunding the 2nd leg. Too hot for your own good. My only recommendation to anyone would be negative.
Response from FlyCFGNov 1, 2023
Hi Tim, Thank you so much for your feedback. You are correct we had a signed contract for a flight from Ft. Lauderdale to Bermuda with a final destination of Antigua. Upon signing the contract, there needed to be a completed payment in order to secure the aircraft. Since you did not complete payment upon signing, we informed you of our concern that we would not be able to continue to hold the aircraft overnight for the Bermuda to Antigua leg without payment and there would likely not be replacement options at that same price. We’re sorry you feel you had a negative experience, but please understand we did everything we could to secure the requested aircraft for you despite not receiving payment as agreed upon. If you have any questions or would like to discuss in further detail, we would be happy to connect. We’re here to help.