FlyCFGReviews of charterflightgroup.com

Everything was great!!

Everyone was so helpful and friendly. This was my first experience chartering a flight and CFG made it easy.

Making the res was excellent. The pilots were excellent and they were wonderful. The only complaint I had was the lack of communication on the return flight. There were delays from 11 AM to 3:15 PM and we were not notified in enough time to remain home until departure time was firm. I got several wrong info, that plane was enroute and would be there in less than hour, then i texted and got reply that it would be shortly. This went on for 4 hours. I just wanted to be told the truth so we could have waited at home instead of at the terminal. We had our son with 3 children under 8 yr drive us to airport and my husband is handicapped and disabled. These four hours were really difficult for us..

I recently enjoyed my first flight with FlyCFG, indeed, my first private flight. I was contacted within an hour of inquiring late-night on their website. Anna then worked one-on-one with me to explain the entire process, and she was extremely patient and professional working through several scheduling changes. Once booked, the customer service team snapped into action to take care of all the details. Every email I sent got a response within minutes. Finally, the plane and crew were excellent. If this is the service a first-time, likely very occasional customer gets, I can imagine what a frequent client enjoys. Should the need arise again, I will book with FlyCFG.

Both pilot and copilot were very professional and helpful - kept us informed as we traveled. Loading and unloading of luggage and passengers was very efficient. Plane was immaculate and comfortable, with a generous selection of snacks.

The flight was on time. The crew was great. The jet was in good shape. Jude is a pleasure to deal with.

CFG was professional from the first point of contact through our entire trip including a last minute reschedule at the end. Good company with great people.

The support team and the pilots were great ! I was disappointed with the age and interior of the aircraft . Didn’t realize I was being treated as low class business by my consultant. Oh well , we got to Florida safely and I am no longer a “ rookie “ in the private Jet business.