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Charming Charlie (charmingcharlie.com) has 57 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Clothing & Underwear · Houston, Texas
Excellent
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57 approved reviews, newest moderated first
Shopper
Charged but not shipped. Ordered something 11 days ago. They charged my credit card immediately but still have not “processed” the order and it has not even shipped yet. Why should it take 11 days to get something in the mail? Most legit stores do not charge you until the merchandise ships.
Julie
The item I ordered was recieved damaged. I sent an email with a picture of the damaged item and asked for return instructions. I have not recieved any communication back. This company does not care about customer service. Save yourself the headache and find someone else to order from.
Yvonne S.
What went wrong is shipping. I ordered over 2 weeks ago and still have not received the order. If shipping doesn't improve there are plenty of other company that ship in a timely bases. VERY UNHAPPY. They are deceitful in their language, " ships in 5-7 days. That also does not include weekends.
ELIZABETH L.
Spent $250 thinking I could return items. You have to call or email for a return code. I’ve emailed three times with no response. One number is out of service and the other always has a busy tone. Now I’m stuck with items that won’t work at all and out all that money.
Amanda
I have been waiting for a refund almost 2 months and still have yet to receive it. Very disappointed and do not recommend buying from this business.
Jaylon B.
I ordered something in June and still haven't received the item. I also requested refund after 2 months and no response. This is a scam. I have no item and out of over $100.
Laurie P.
Is the website claiming to be “charming Charlie” real? The clothing has NO labels and the look and feel like Shein clothing! How can they use the “charming Charlie” we once knew without a label on the clotning? It’s cheap and they won’t accept returns! Do not shop there!
Unhappy C.
I purchased the Dark Blue Medallion Tote and the bag handles shredded. I had the bag for at least 4 months and have not used it much. I requested a refund or replacement and was informed that they do not provide refunds or reimbursements. Be aware that that bag is not good quality.