CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Gail S.
I can’t get into my account because its Saturday
Response from CharlieAug 19, 2024
Dear Gail, we’re sorry to hear about the technical issues you’ve experienced with our online banking platform. We understand how frustrating this can be. We tried calling and left a voicemail to assist you and resolve the issue as quickly as possible. Thank you for your patience and feedback, and we look forward to hearing from you.
Jeffrey T.
They didn't do research on the complaint.I had put in 2 different complaints.No research done and when I did it on my own , they cancel my car and still owe me money
Response from CharlieAug 20, 2024
Hi Jeffrey, We’re sorry that our service did not meet your expectations. We take all feedback seriously and are committed to improving. We tried calling and sent email to understand what went wrong and to assist you further. Thank you for sharing your experience, and we look forward to hearing from you.
Rachelle Simms M.
Inconvenient, bad customer service
Response from CharlieAug 19, 2024
Dear Rachelle, we apologize for any frustration caused by our customer service. We understand how important prompt and effective support is. We tried calling and sent an email to try to better understand the situation. Thank you for your feedback, and we look forward to hearing from you.
Eddie G.
Well , I have problems with your site constantly, it keep saying pin number invalid , and I use the same one I been using but would not let me withdraw funds , so I will be switching back to my credit union digital banking is ok for college kids and new young customers , but my social security pay is important , and I'm afraid you overthink every step , and makes it difficult to operate my monthly bills
Response from CharlieAug 19, 2024
Hi Eddie, we apologize for any technical difficulties you’ve encountered. We’re committed to providing a seamless online banking experience, and we’re sorry that we fell short. We tried calling and sent you an email to help resolve the issue and ensure you have a better experience moving forward. Thank you for your feedback, and we look forward to hearing from you.
