CharlieReviews of charlie.com

I have been able to access my social security payment on 1st of month until today December 1 st. There is no way on my app to access it. I talked to them and they said I could access it on the 1st. I pay all my bills on 1st and this creates a major hardship on me. I have not received any correspondence regarding this matter.

Hello I can't get into my app because I can't get the code sent to my number. They tell me it's because I'm not subscribed to the site which this has been working perfectly for me so long and this is now all the sudden a problem okay it wants me to verify my identity every time I go in here and I can't get the code to go to my phone so if you could help me with that that would be wonderful. I need to be able to get in there on the 1st to get my social security money every month thank you for your help in advance

The young lady argued with me when I told her certain business don’t accept Sutton Bank. Then when I asked for a supervisor she kept going back and forth with me instead of putting a supervisor on.

I had three complaints for disputes and your employee only put two it's a shame they don't listen very well

My early access option always showed on my sign in page, now it’s gone and it says my social security is due 11/7/24. I set my rent and car payment up to be paid on the first along with other bills, so now I’m totally screwed. I got ZERO help from anyone at Charlie - thanks Charlie you’ve seen the last of my money. Oh, I just recently set my paycheck up for direct deposit with you but I’m moving that too.

My sister switched her account from Direct Express for her Social Security check. Big mistake. Outrageous fees to get cash. When you use their network ATMS. Still fees. Website sucks. Can never get into it. Change password Still doesn't work. And the worst part, someone used her card and made over 200 dollars worth of charges. Was told by Charlie, you had possession of your card, so the charges are on you. Wrong She is a disabled vet on a fixed income. We have problems where we live, of management going through mail. Asked Charlie to send replacement card direct to us. Nope. Went to the office. Rude customer service. When this happened with Direct Express, they promptly refunded her money and sent a new card via UPS. Charlie treated a disabled vet with PTSD, like she was a liar or a criminal. Going back to Direct Express as soon as possible. Oh. FYI Charlie. I worked at a bank. Just because someone has the physical card on them, doesn't mean your card can't be accessed. And your fees are crazy. So when she goes to the ATM she is charged by the machine and you. 3 bucks a pop. Even in your network. And don't look up your transaction history at the ATM. You are charged 50 cents. Customer service. RUDE. She is transgender and that was a source of amusement for them. They were laughing in the background. Calling her sir, instead of ma'am. Even when she corrected them. Direct Express. You get one free ATM withdrawal. And they lied to her .Representatives said you could deposit money on your card WRONG. Do not recommend. Especially for the flippant and callous plus unfeeling way she was treated about the money she was scammed out of. Hello. She is a disabled vet, who served her country with dignity and honor. Still fighting with the VA for benefits. She lives on a tiny Social Security check and losing over 200 dollars really sucked that month. Maybe not a lot, to a big corporation like you. But I would give you 0 stars I would. Your customer service team needs to learn how to treat customers with a little more kindness and respect. And this is supposed to be US based . They need to go back to school and learn some customer service skills. And I have been in customer service for over 25 years. I know what is good customer service and like the Tuna commercial says, Sorry Charlie. You dropped the ball to many times. And don't have the exact date as my sister has it in her phone. So estimating it. And not a peep from Charlie. You say something nice about them they reply. Don't like a review. No answer. That is not professional. And shows a complete disregard of a customer.

I set up my Charlie account about 3 weeks ago. There is already money in there, I have my benefits going into it, and I'm furious that I still haven't received my card yet!! I have bills to pay! I need that card emediatly!

I called to ask about a possible fraudulent charge on my account. I didn't get in touch with the company whom I suspect so I call to see about my options. She went right ahead and cut my card off and said they had to send me another card. Never asked did I get in contact with the company or gave me the opportunity to say I wanted to go forward. I'm on a fixed income and my bills are paid out of that. I don't have time to wait another week waiting on another card.