CharlieReviews of charlie.com

The problem of your advertisement, we all see all stars and green. But on the other hand, you don’t tell the truth, regarding fees. I wonder elderly people, no matter what age do they really seek the pros and cons of anything on Google? Just saying not judging

CHARLIE OWES ME MONEY! DOORDASH SENT ME A REFUND, I NEVER GOT IT! WHERE IS MY.MONEYY??

I spoke to Charlie account representatives at least 3 times before leaving for the African Continent, telling them of my travel plans to Nigeria and a few other countries. Not once did those female account representatives mention that they would deactivate my account while I was in Nigeria. I arrive in Nigeria and I try accessing my funds and I’m told my account has suspicious behavior and has been suspended and I’m blocked from my account for 4 months and after lackadaisical treatment after calling Charlie at least 5 times at a cost of $20+ each call, a MALE customer service representative told me that Charlie does not support transactions on accounts while a person is in NIGERIA. HE apologized for the previous reps I spoke to who never mentioned this “policy”. He was the only representative that tried to help me and found this ridiculous “policy” that I never saw or read when I moved my SS check to Charlie. As long as I have control of my card and account info, where I am physically located in the world should not matter, especially if I notify Charlie that I am traveling prior to leaving the USA, which I did. I am closing my account after my March SS deposit is paid. Charlie can’t have ANY SAY on where I travel and when Charlie can deactivate my account on suspicious transactions when it was the account holder trying to access my account. This seems like racist banking behavior on Charlie’s part controlling where and when I can be in the world and access my funds. I wonder what other unheard of banking policies Charlie has adopted and obviously their account representatives aren’t aware of that negatively affect traveling seniors, but it seems it’s only one country that Charlie does this to its members who travel, and that’s Nigeria.

I'd give it a ZERO if it were allowed. Social Security tried to set up a direct deposit and it got rejected, in November 2024. In January 2025 I attempted to set up my payroll direct deposit, It appeared to being ok, infact it was supposed to go in on Feb 12, 2025, They told me because it would be on the actual pay day of 2/14/2025. The deposit did not go in, even after being reassured that it would be dosited on the 14thwhen I called them on the 12th. I called my employer and was told that it was stopped by Charlie and tha a physicat check has been issued. the lack of customer service at Charlie is a disgrace. The system at Charlie is from the 1800's. DO NOT risk your money here, it's a SCAM!!!

The new sign in system never works for me. Whatever code I get never works. I haven’t signed in for over a month

Worst bank ever withdrew every dollar closed the account

I had a $2.99 from Google that I did not make but I was willing to let it go I did not want to follow dispute because it would cost me more to get another card then that $2.99 so as of that time I put in for a overnight to have a card overnighted to me so I'd have it in time for my social security money not only did I not get that card I had to put in another one that's two times I put in for them to mail me a card having to pay $10 each I still didn't receive the card until oh my bills were past due both of my phones were turned off I had no service then when I called they said that I didn't have no money in the bank no money in their account and I had just got a statement saying I had 961 Now I had no card so nobody could have taken the money and I don't know what Charlie is up to that I know that I have 961 in the bank that I can't even touch because they've got my card either froze locked up moved to a different account had three you can I don't know what's going on with these people but I'm going to look for a civil suit of some kind on them I don't mean to put such a bad review on being honest and I explained that exactly what happened

The customer service number they provide 866-674-9629 either gangs up on you after an extended hold time or doesn't provide an answer to your question. I wanted to know how to obtain early access to my SS payment and asked why it was not a menu option. I was told it's not an option on their app but if I went to charlie.com it would be an option and I could request the early access, unfortunately it brings me right to the Charlie app.I've been trying for 2 days to contact Charlie via phone and online support with no success. This has been a very frustrating ordeal...in addition they will tell you when you call that your approximate hold time will be 5 minutes..8 minutes..every call I've made hold time has been in excess of 20 minutes...with half the time it will pickup and tell you there is no available agent to help you and then they hang up...option 2 for them to call you back is a joke...no call back ever received and there @support has not provided an answer either..I made a huge mistake by joing Charlie...My experience was 12/2 through 12/3 My experience with Charlie Alfredo Figueroa