CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Joel B.
Honest people willing to help you with everything... thank you 👍
Response from CharlieFeb 13, 2025
Thank you so much for your positive review! We’re delighted to know that you’re satisfied with our services. Your feedback is invaluable to us as we continue to strive for excellence. Thank you for choosing Charlie!
Mary M.
Professional, proficient Customer service. True to their word. Excellent!!!
Response from CharlieFeb 13, 2025
Dear Mary, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Grace V.
I am so happy with charlie ! Customer service Representative are there to listen and help with any concerns you !
Response from CharlieFeb 13, 2025
Dear Grace, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Charlene W.
Employees are great. Hopefuls and pleasant to talk too. Solves your problem and never let you hanging.
Response from CharlieFeb 13, 2025
Dear Charlene, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Doyle R C.
I trust Sutton Bank and is a secured site that keeps your money safe. I'm moving all my accounts to Sutton this month. No fees and ODs.
Response from CharlieFeb 13, 2025
Dear Doyle, your wonderful review made our day! We’re thrilled to hear that our customer service team was able to meet your needs. Your satisfaction is our priority, and we’re pleased to know that we’re doing a good job. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Charlie!
Elizabeth K.
The best financial app out there... Polite and convenient service. Always happy to help no matter what the problem
Response from CharlieFeb 13, 2025
Hi Elizabeth, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team is polite, convenient and happy to help. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Randy
Anytime I’ve had to call you you’ve been very helpful.
Response from CharlieFeb 13, 2025
Hi Randy, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Paul S.
I have been with different banks over the years and when I discovered Charlie, I did my research and found that Charlie is for seniors who don’t do what mainstream banks do, I’m so glad that I found Charlie and I’m not going anywhere else. Charlie get top notch reviews from me hands down!!
Response from CharlieFeb 13, 2025
Thank you, Paul, for your lovely review! We’re happy to hear that you find our online banking services user-friendly and efficient. Our team is dedicated to providing a user-friendly experience, and your feedback reaffirms the hard work we put into it. If you have any suggestions for further improvement, we’d love to hear from you! Thank you for choosing Charlie!
