CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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MATTHEW D.
Since I did the research and now I’m using Charlie for my Social Security, which I get earlier! Love love love working with Charlie!
Response from CharlieFeb 11, 2025
Hi Matthew, we’re so glad you’re enjoying our Early Direct Deposit feature! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know. Thank you for choosing Charlie!
Nancy B.
Charlie has been of assistance for every financial need that I have had. I look forward to working together in the future.
Response from CharlieFeb 13, 2025
Thank you, Nancy, for your lovely review! We’re happy to hear that you find our online banking services user-friendly and efficient. Our team is dedicated to providing a user-friendly experience, and your feedback reaffirms the hard work we put into it. If you have any suggestions for further improvement, we’d love to hear from you! Thank you for choosing Charlie!
Ronald L.
The app is very secure and u can put your asleep or wake it up also control forgiven payment I recommend Charlie best account I have
Response from CharlieFeb 11, 2025
Hello Ronald, thank you for your fantastic review! We’re happy to hear that you’re pleased with our easy-to-use app and it's Fraud Features. Our team works hard to design products that meet our customers’ needs, and your feedback confirms we’re on the right track. We appreciate your support and look forward to continuing to serve you! Thank you for choosing Charlie!
customer
The quick response to my question the staff is very professional and friendly
Response from CharlieFeb 11, 2025
Hi Cassandra, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was professional, friendly and quick to respond. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Cynthia I.
My deposits are made in a timely manner. If I have questions your customer service team is always helpful. I especially like the fact that when I make a purchase I get a text.
Response from CharlieFeb 11, 2025
Hi Cynthia, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team is always helpful and that you enjoy our Text Me All Transactions feature. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Melinda C.
I love Charlie ….. I haven’t had any problems with this card
Response from CharlieFeb 13, 2025
Thank you so much for your positive review! We’re delighted to know that you’re satisfied with our services. Your feedback is invaluable to us as we continue to strive for excellence. Thank you for choosing Charlie!
Genise
Their customer service is above and beyond better than everyone else I had Direct Express for 20 years and never ever did I get the service from them that I got from Charlie I would recommend it to everyone that will listen to me so if you're 62 and on the SSI Charlie is a place for you
Response from CharlieFeb 11, 2025
Hi Genise, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team always goes above and beyond. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Tracy T.
Absolutely wonderful, quick service, very helpful for someone like me , who’s not all that bright , when it comes to banking. Found them , just in time.
Response from CharlieFeb 11, 2025
Hi Tracy, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was quick and very helpful. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
