CharlieCharlie is a banking solution designed for people 62 and older and receiving Social Security benefits. Charlie gives you more for your money, fraud protection to keep it safe, and delivers it with an experience that’s relatable and respectful.
Charlie (charlie.com) has 582 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Debra S.
Protecting my account from thieves it's right on top of any transaction action quickly thank you
Response from CharlieFeb 11, 2025
Hi Debra, we appreciate your kind words about our fraud protection services! Your security is extremely important to us, and we’re delighted to know that you feel safe banking with us. We’re always here to help if you have any concerns or need further assistance. Thank you for choosing Charlie!
Andrew B.
I’ve had a question and call customer service and God answered quickly. They handled it in the timely manner deposits have always been early. Never once. Have they been later even close to being late days early thank you Charlie.
Response from CharlieFeb 13, 2025
Hi Andrew, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
Lisa Lynch -.
Good Day, let Me start off by letting You know I feel safe with Charlie. Charlie will not allow any charge it doesn't recognize, Charlie will ask You if You're the One trying to make that charge. You can lock Your account with one letter. I am really loving Charlie and yes I'm saying it again I feel safe with Charlie. Thanks Charlie.
Response from CharlieFeb 13, 2025
Thank you for your positive review, Lisa! We’re delighted to hear that you’re enjoying our Fraud Shield features. Our team works hard to offer the best solutions to our customers, and it’s great to know we’re hitting the mark. If you have any further feedback or questions, please feel free to contact us. Thank you for choosing Charlie!
Becky B.
Well of course the people make it great. Problems with how charlie operates really challenging such as ATM and making deposit s.
Response from CharlieFeb 13, 2025
Thank you so much for your positive review Becky! We’re delighted to know that you’re satisfied with our services. Your feedback is invaluable to us as we continue to strive for excellence. Thank you for choosing Charlie!
Paul D.
Very easy to talk to once you understand is easy as could be I wish CHARLIE would’ve came around a whole lot earlier. I’m from the south and all I got to say is GEAUX CHARLIE.!!!!!!
Response from CharlieFeb 13, 2025
Hi Paul, Thank you for taking the time to leave such a wonderful review! We’re glad to hear that our customer service team was able to assist you quickly and efficiently and that you enjoy our US Based Customer Support. We strive to provide the best possible service, and it’s always encouraging to receive such positive feedback. Thank you for choosing Charlie!
JoAnn Z.
Getting my social security early is great. I had a problem with logging into my account and I called and the customer service is very helpful and very nice and polite.
Response from CharlieFeb 11, 2025
Hi JoAnn, we’re so glad you’re enjoying our Early Direct Deposit feature! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know. Thank you for choosing Charlie!
Willie M.
They are very good by sending me my social security payment. One time I had a problem sending money to my wife and they resolve the problem fast and nice I will let my know about them
Response from CharlieFeb 11, 2025
Hi Willie, we’re so glad you’re enjoying our Early Direct Deposit feature! Your positive feedback motivates us to keep innovating and providing top-notch solutions for our customers. If there’s anything more we can do for you, please let us know. Thank you for choosing Charlie!
David R.
Great, service on Time Receipt of my Monthly Disability Benefits as Promised, Thank You.
Response from CharlieFeb 13, 2025
Thank you for your positive review, David! We’re delighted to hear that you’re enjoying our Early Direct Deposit feature. Our team works hard to offer the best solutions to our customers, and it’s great to know we’re hitting the mark. If you have any further feedback or questions, please feel free to contact us. Thank you for choosing Charlie!
