CharlieReviews of charlie.com

The biggest issue I have with Charlie is how long it takes for them to answer the phone! Not very effecient to have customers waiting - gives them a time to think about switching to another institute. 2nd issue, discussions regarding things like filing a dispute don't seem to be recorded even though they say they are. I have called days later for a report and the CR shows no sign of the call. These things have cost me money, which no one likes. I would suggest you look deeper into Charlie before signing up.

It started out good but now they won't honor their $200 promotional offer. Praying on senior citizens too. They offered $200 for seniors to deposit their social security checks by direct deposit. After three consecutive months of direct deposit you get the $200. It's been over three months and their trying to the me $25. I also made a $60 deposit by electronic transfer into my brokerage account. I got an email from them that my brokerage account had been successfully linked and my brokerage account had received my deposit. I week later I get a notice from my brokerage account reversed my deposit. This is after I had bought stocks and crypto with MY money. When I called to inquire about this...they have no record of these transactions and told me "They don't support crypto". I don't care weather they support it or not. I was not trying to buy crypto from my Charlie account. I transferred money somewhere else so I could buy whatever I want to buy. They took it among themselves to withdraw my transfer because they didn't like that I invested it into a Digital Asset, a commodity that their uneducated institution hasn't researched. I am furious that their denying that they did it. Record of the transfers was their response to me.

Want to transfer money from Charlie Financial to chime no matter what I did it wouldn’t go through! Frustrating It would be nice to be able to move money easier

Charlie is very efficient at posting direct deposits and also their customer service support line is very friendly and very helpful each time I phone them. My debit card works wonderfully wherever I go. However one thing that I found was discouraging to me was that I went in to a Walgreens to put money on my card I needed to do a transaction and I didn't have enough funds but I just needed to put a very small amount of money in and it was like $10. Then when I put my debit card in to add the money to it they charged me like 7 or $8 more and luckily I had the cash on me because I had to pay that to load money on my card and I did not appreciate that at all because that means if I just want to add a little bit it's going to cost me more than the deposit so I'm I need to confirm with the Charlie people how that works. Also to get money out of an ATM you are charged as well and they're pretty healthy charges so I'm a bit discouraged about that

I am was excited at the beginning but after having my account gotten into 2+ time and then feeling I was at fault. I want my fellow Senior to feel save with a bank. Please don't call me.

I dislike that you can't sent money

I don't like that you don't have overdraft protection it kinda sucks, because if I'm a little short you don't pay the bill.

There’s no substitute for being able to access assistance from your personal bank when the unexpected is also time sensitive and you need help NOW! I was so disappointed when i attempted to purchase an item I’d been looking for for ages and suddenly found in a store downtown. I had frozen my card so it was less likely to be pilfered from me and went into my phone to unfreeze the card and when i put in my code to Unfreeze my card it sent me in a loop and said the code was wrong. I checked it and tried again. In fact, i tried 4 times and finally looked for a “contact us or, chatbot” you offer neither and you listed M-F banking hours like you had a branch near me, BUT YOU DON’T and i had to walk away from that purchase. It didn’t help that it was Saturday morning and no services like i needed is offered beyond those old time downtown banking days. I’m still upset by it but, am not comfortable with changing my personal checking accounts often. There’s supposed to be a sense of security that loyalty brings, so I’m just paying more attention a we will see if this business relationship makes it a year.