CharlieReviews of charlie.com

Response from CharlieNov 18, 2024

We apologize for any security concerns you’ve experienced. Your safety is of utmost importance to us, and we regret any distress this has caused. We've tried reaching out, both email and by phone, to address your concerns and take appropriate action. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieJan 9, 2025

Dear Lola, We apologize for any frustration you’ve encountered with our service. Your experience is important to us, and we want to make things right. We’ve left you a message to discuss your concerns in more detail and to find a solution. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieNov 8, 2024

We apologize for any technical difficulties you’ve encountered. We’re committed to providing a seamless online banking experience, and we’re sorry that we fell short. We’ve tried reaching out to help resolve the issue and ensure you have a better experience moving forward. Please get back to us. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieFeb 14, 2025

Hi Donna, We’re sorry that our service did not meet your expectations. We take all feedback seriously and are committed to improving. We’ve sent you an email to understand what went wrong and to assist you further. Thank you for sharing your experience, and we look forward to hearing from you.

Response from CharlieJul 29, 2024

Hi Nancy, we’re sorry to hear about your experience. We strive to provide helpful and courteous support to all our customers, and we regret that this was not your experience. We left a voicemail and sent you an email to address your concerns and improve our service. Thank you for your feedback, and we look forward to hearing from you.