CharlieReviews of charlie.com

Response from CharlieNov 6, 2025

Hi Shirley, I’m really sorry you’ve had to call in every month just to get cash. That’s frustrating and not the experience we want for our customers. Thank you for letting us know and we’d like to get this fixed so you don’t have to keep calling. For your privacy and security, please contact us through the secure support at channel [email protected]. When you do, please include your full name and the email or phone number on the account. I’m sorry for the repeated inconvenience. We value your business and will do everything we can to fix this.

Response from CharlieOct 14, 2025

Dear Joan, we apologize for any security concerns you’ve experienced. Your safety is of utmost importance to us, and we regret any distress this has caused. We've tried calling and sent a follow up email to address your concerns and take appropriate action. Please give us a call or reply to our email. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieOct 14, 2025

Hi Rene, thank you for your review. We’re so sorry to hear about your security concerns. We are committed to ensuring the highest level of protection for our customers and would like to investigate this matter further. We tried calling a few times and sent a follow up email to resolve your issue promptly. Please give us a call or reply to our email. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieOct 14, 2025

Dear Wanda, We regret that your experience with our service was less than satisfactory. We value the trust our retirement community places in us, and we want to ensure that trust is maintained. We’ve left you a message to address your concerns and work on a resolution. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieOct 9, 2025

Hi Dorothy, Thank you for taking the time to share your experience. We’re truly sorry for the frustration and confusion you’ve encountered while trying to get an update on your replacement card. That’s not the experience we want for our customers. We’ve tried to reach out to gather your details so we can look into this and make things right, but haven’t yet received your contact information. When you can, please give us a call at (866) 674-9629 or email [email protected] so our team can personally review your case and provide an update. We appreciate your patience and the opportunity to make this right.

Response from CharlieAug 22, 2025

Hi Janice, thank you for your review. We’re sorry to hear about your security concerns. We are committed to ensuring the highest level of protection for our customers and would like to investigate this matter further. We've tried to call and email several times to resolve your issue promptly. You can reach us at [email protected] or call (866) 674-9629 our hours are 24/7. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieAug 22, 2025

Hello, Thank you for bringing this to our attention. We’re sorry to hear about your experience and would like to help resolve the issue. Unfortunately, we couldn’t locate your account based on the information provided. To assist you further, could you please reach out to us directly at (866) 674-9629 we are open 24/7. We’re committed to ensuring you receive the support you need. Thank you for your feedback, and we look forward to hearing from you.

Response from CharlieAug 22, 2025

Hello Ed, Thank you for bringing this to our attention. We’re sorry to hear about your experience and would like to help resolve the issue. Unfortunately, we couldn’t locate your account based on the information provided. To assist you further, could you please reach out to us directly at (866) 674-9629 we are open 24/7. We’re committed to ensuring you receive the support you need. Thank you for your feedback, and we look forward to hearing from you.