CharityStarsReviews of charitystars.com

Response from CharityStarsFeb 3, 2023

Gentilissimo Marco, grazie per il suo feedback. I cimeli venduti sulla nostra piattaforma provengono da fornitori verificati, come ad esempio le associazioni non profit e i club europei nostri partner, e gli elementi di autenticità sono sempre valutati dal nostro team di esperti che approva ogni articolo prima di metterlo all'asta. Nelle rare occasioni in cui riceviamo una segnalazione da parte di un utente, la prendiamo in seria considerazione. Ovviamente tale segnalazione diventa molto preziosa e costruttiva se supportata da elementi tangibili e riconoscibili. Per questo motivo se dispone di elementi che possano avvalorare quanto sostiene, la invitiamo a condividerli con noi. La scelta dei lotti in vendita sul nostro sito risponde a due logiche: la richiesta del mercato (cosa desiderano i nostri utenti?) e la raccolta fondi a favore del Terzo Settore. Le maglie di un calciatore, anche a seguito della sua scomparsa, i pass paddock in concomitanza di un weekend di Formula 1, o gli accessi per le sfilate in prossimità della Fashion Week, sono proposte ricercate e apprezzate dai nostri utenti che, tramite il loro acquisto, contribuiscono a sostenere una causa benefica (in percentuale variabile). Rimaniamo a completa disposizione per qualsiasi ulteriore chiarimento. Di seguito trova i nostri riferimenti: indirizzo email: [email protected] numero di telefono: 02 4003 1010 Il team di CharityStars

Response from CharityStarsAug 23, 2022

Dear user, Thank you for your message. Unfortunately with this email address [email protected] and searching for your name and surname, no account is registered. It was never said, by a member of the customer care team, that nothing could be done. It was required to you to provide the correct email address or name used at the moment of the registration in order to investigate what was happened. Furthermore, it was also asked to provide the final credit card numbers in order to verify if the payment method charged is registered in our system. This request, never received a reply. For this reason we kindly ask you to contact the customer service team giving the details required in order to solve the issue as soon as possible. Wherever possible, we always aim to protect the interests of our clients in order to guarantee maximum satisfaction. Thank you! The CharityStars Team

Response from CharityStarsAug 22, 2022

Dear user, First of all, we are sorry to hear that the purchase didn’t meet your expectations. Please let us clarify a few important points so that you can better understand the costs that were charged. As mentioned in the description of the auction: 'The Buyer's premium includes sourcing of the lot, evaluation of authenticity, storage, sales activity and customer support. The minimum Buyer's premium for this lot is €9.95. The total cost for this lot does not include shipping costs, which are not specified until auction closing and vary according to the size and weight of the item, as well as the recipient's address. The minimum shipping cost is €15.00.' Below a summary of the costs: Final winning bid: €65 Buyer's premium (general costs): €9,95 Shipping fee is €36,99. This cost is due to the worldwide situation that has forced couriers to increase prices and, for this reason, we had to adapt to market requirements. We always try to keep our shipping fee to minimum for our users. COP (Certificate of Purchase, added by you): €15 The final amount charged: 126.94€ We hope that this has clarified your doubts. Wherever possible, we always aim to protect the interests of our clients in order to guarantee maximum satisfaction. If at any point you are unsure of the costs please feel free to contact our customer service team who will be able to give you a quote. For further assistance, please get in touch with our customer service team. Thank you for your purchase. The CharityStars Team

Response from CharityStarsMay 3, 2021

Hello, we are sorry to read your negative review, our customers' satisfaction is our priority and we will be happy to help you solve any issue you might have experienced with our service. Based on the details you provided on Trustpilot, we have been unable to identify the auction you won and the emails you sent. We'd like to further investigate your case, because of course if a customer is not satisfied with the item that was purchased, as a general policy we proceed to a full refund of the payment whenever the item is returned. If this was not the case please email us at [email protected]: we'd like to help you further. Thank you in advance for your patience and collaboration! The CharityStars Team