Pietra venduta nel 2019 per smeraldo del valore commerciale, a loro dire, che si aggirava tra i 3.500 $ e i 6.000. Fatto valutare solo di recente e lo "smeraldo" non ha alcun valore.
Diffidate da ciò che mettono in vendita.
Response from CharityStarsFeb 27, 2025
Gentile Daniele,
Abbiamo preso in carico la sua segnalazione relativa allo Smeraldo quadrato acquistato all’asta nel 2019. Per poter effettuare le dovute verifiche, le chiediamo di fornirci maggiori dettagli e documentazione a supporto di quanto riportato, inclusi eventuali certificati di valutazione, attestati e altro.
Desideriamo tuttavia precisare che, trattandosi di un acquisto effettuato nel 2019, al momento non sappiamo quanto potremo effettivamente assisterla nella questione. Ad ogni modo, sarà nostra premura esaminare le informazioni che ci invierà e fornirle un riscontro in merito.
Per inviare la documentazione, la preghiamo di rispondere a questa email o, se preferisce, di indicarci un indirizzo di posta elettronica a cui potremo scriverle direttamente.
Restiamo in attesa di suo riscontro.
Il Team di CharityStars.
MA
Max
Customer service gives false information and does not care about you
Customer service ignores questions about orders and gives fake information multiple times. Did not help me with anything regarding my order, promised to help but did nothing. I had to wait days for small answers, some questions were ignored. I do not feel like they care for a great customer experience and do NOT recommend any buyer to deal with this platform.
please contact me at Lot: #P143385 and username funkyeah3
Response from CharityStarsJan 20, 2025
Dear Eddie,
Thank you for sharing your feedback with us.
We sincerely apologize for any inconvenience you have experienced. However, we are unable to locate any requests under the name "Eddie" in our system.
Our Managing Director, along with our Customer Care Manager, is currently in contact with you and is overseeing the handling of your request.
We truly value your satisfaction and look forward to the opportunity to assist you further.
The CharityStars Team.
ST
ste
I have won and paid for a football…
I have won and paid for a football shirt a few weeks ago I've emailed to see when it's getting posted and no reply the communication is so poor I'm concerned I won't have the shirt in time for Xmas or even worse it's a scam site
Response from CharityStarsNov 18, 2024
Dear Ste,
We are sorry to hear about your concerns, but we must respectfully clarify the situation. You first reached out to us on November 4th at 10:49 AM, and we responded promptly at 12:01 PM the same day. You contacted us again at 12:09 PM, and we replied at 12:57 PM. We have provided evidence of this communication via email for your reference.
Regarding your order, please rest assured that we are actively working on the shipping process in collaboration with Standard Chartered Foundation and directly with Liverpool FC to ensure everything proceeds smoothly.
We remain committed to resolving any issues and appreciate your patience as we work on your shipment.
If you have any further concerns, please don't hesitate to reach out.
The CharityStars Team.
DE
DA E.
Very bad experience
Very bad experience. Got a Beckett signed Leo Messi jersey and wanted to also get a LOA from the site but they refused because it was a fake sticker fake card and forfeit autograph. Haven’t received any refund yet because the site needs to get back this fake item. Be aware here. Don’t buy from the “donor” that sells framed jerseys and always put a ball of soccer or any sport he donated in the same pictures
Response from CharityStarsJun 27, 2024
Dear Daniel,
Thank you for your comment.
First of all, Charity and we are really sorry for this inconvenience. We take authenticity extremely seriously.
We requested proof that Beckett's email pertained to the Messi shirt, but we haven't received this verification. Nevertheless, we have still honored the return. The screenshots you provided could be related to any item.
We have yet to receive the item. Rest assured, we will process your refund as soon as the item arrives, as outlined in our terms and conditions. Unfortunately, we have had issues in the past with customers returning different items than they received.
We will send you the refund receipt as soon as we receive the item.
Thank you for your patience and understanding.
The CharityStars Team.
NR
neal R.
Was charged for shipping twice
Was charged for shipping twice, first on the site then when it came to my country. In the invoice they sent to the shipping agency they didn’t insert that shipping fees were paid.
Response from CharityStarsNov 15, 2023
Dear Neal,
We're sorry to read your review.
Please can you confirm that the courier asked you for shipping fees and not for the customs duties?
Items on the website clearly state:
Please note: with the introduction of Brexit, customs duties will be charged by couriers to users residing in the EU from January 2021. These charges are to be paid by the user.
CharityStars ships from various countries around the world. Importation may be subject to customs duties, VAT, excise duties, import taxes, and customs clearance charges in the country of importation, depending on the country of the recipient. These additional charges are the responsibility of the buyer.
Unfortunately, we have no influence on customs procedures and will be managed directly by the courier, with the balance paid on delivery or electronically on the official website.
Feel free to reach out to us for any information.
The CharityStars Team
JP
JP
I used the site once
I used the site once. One of the pieces I purchased never arrived and they washed their hands of it. I would avoid this site if possible
Response from CharityStarsOct 10, 2023
Dear Mr. Jean-Paul,
We extend our gratitude for your feedback, and we appreciate the opportunity to address the matter at hand.
In early July, you successfully acquired two artworks through our online platform. These artworks were promptly dispatched in a single shipment, which was delivered to your address by the courier on August 2, 2023.
Regrettably, we were informed, on October 3, 2023, that you did not receive one of the two artworks originally dispatched. You reported that only one artwork was discovered in the delivered package, and you became aware of this discrepancy two months after the package was delivered.
We must emphasize that prompt reporting of any discrepancies is crucial in such cases. Due to the delay in reporting this inconvenience and the absence of certified evidence, we find ourselves unable to activate our standard refund process for cases like this.
Unfortunately, without the necessary documentation and considering the untimely nature of the report, we are regrettably unable to pursue any further action regarding a refund.
Should you have any additional concerns, please do not hesitate to reach out to us. We remain at your disposal to assist you in any way possible.
Thank you for your understanding.
The CharityStars Team.
AL
Alessandro
Dopo i falsi di banksy con lo scotch …
Dopo i falsi di banksy con lo scotch scritto in italiano c'è anche kaith haring certificati dalla nota casa inglese Rare And Signed, azienda certificatrice di falsi, proclvate a mandare un disegno fatto da voi sicuramente ve lo certifica.x anni si è combattuto contro la rare and signed bandendola da tutte le case d asta.solo la charitystars poteva vendere opere con tale certificato.
Response from CharityStarsMay 17, 2023
Gentilissimo Alessandro,
Grazie per aver condiviso la sua esperienza con noi.
In merito all'azienda che cita, non abbiamo il controllo diretto sulle azioni di queste aziende, ci preoccupiamo comunque del benessere dei nostri clienti e vogliamo fare tutto il possibile per assistervi.
I cimeli venduti sulla nostra piattaforma provengono da partner qualificati (Eg. Associazioni Non-Profit, Celebrities, Collezionisti internazionali) e gli elementi vengono verificati dal nostro team di esperti oltre che supportati da documenti dei più importanti Enti Certificatori al mondo.
Qualunque segnalazione ci richieda maggiori approfondimenti sui lotti messi in asta sulla nostra piattaforma deve essere supportata da elementi concreti che possano dimostrare in modo inequivocabile quanto si sta sostenendo.
Capiamo la delusione di non essere stato accettato come donatore presso la nostra azienda. Desideriamo chiarire la situazione e spiegare le ragioni dietro la nostra decisione.
Presso la nostra piattaforma, cerchiamo di lavorare con donatori che si allineano con i nostri valori e che possiedono le caratteristiche necessarie per offrire cimeli di qualità ai nostri clienti. Siamo molto selettivi nel processo di acquisizione dei donatori, poiché crediamo che sia fondamentale garantire la migliore esperienza d'acquisto possibile ai nostri clienti.
Ci dispiace se hai interpretato la nostra decisione come un giudizio personale nei tuoi confronti. Siamo consapevoli che possa essere deludente non essere scelti, ma speriamo che comprenda che questa scelta è finalizzata a mantenere la coerenza con i nostri standard di qualità.
Può contattare il nostro Customer Care in qualsiasi momento, come ha fatto per richiedere i suoi rimborsi.
Il Team di CharityStars.
JG
jason G.
Charitystars are not to be trusted
My original review is as below, I thought to update following an incorrect reply by Charitystars.
Following my poor review, I was contacted by Charitystars the next day, and asked what the issue was. This by the same individual apparently dealing with my issue already, not a good start.
Following this I was told I'll get an update at the end of the week or a refund, the end of the week arrived, no contact, no refund. The following week I was again told the same. After this I contacted the charity which donated the item directly, things got a lot quicker almost instantly. With regard to a refund, I could have done this through my credit card, I don't know why Charitystars are acting as though they are doing me a favour, I would have preferred the item.
I also have never received an explanation as to what actually happened.
I have however been hounded continuously to change my review to positive over and over again. My experience has not been positive, Why would I say as such?
They are inconsistent, that is a fact I have found with various purchases.
Things do go wrong, it happens to all companies, simply contacting people and replying should be a standard.
Poor communication and poor handling of the non-delivery, it shows as not even collected on tracking, I don't see how it was lost in transit.
If you applied the same effort to dealing with your customers as you do with harassing them to alter negative reviews, you'll be on to a winner.
****Charitystars are incredibly inconsistent and unreliable.
I have bought a number of items over the last couple of years amounting into the thousands of pounds.
The quality differs wildly, in both accuracy of product description but more importantly fulfilment and delivery.
I have had to wait way over the headline delivery times on more than one occasion. Currently I am waiting for an item I won in an auction at the beginning of December, with customer service representatives not responding in reasonable timeframes if at all.
I have been told twice that an official complaint has been placed and given a timeframe il hear back by with no further information given. Quite unbelievably part way through an email conversation trail I was ignored for two weeks then told it had gone into a spam folder. This does not happen when part way through an email trail.
Unfortunately I’ll have to go through my bank for a charge back with this item.
If you buy multiple items, the postage will be charged individually but the items bundled, this excess will not be given to the charities.
Valuations are very much overpriced unjustifiably.
I would advise against using charitystars if you want something within a timeframe. Or indeed want to be certain it is genuine.
All in all, it’s a great idea, executed in a dishonest and disorganised manner
Response from CharityStarsMar 7, 2023
Dear Jason,
We do thank you for your feedback.
Please accept our sincere apologies for your experience and our delayed response.
You opened a claim with us regarding a shirt that was never received. For cases like these, the process does take longer than usual as we are at the mery of the courier’s Customer Service.
If the courier does not update us within 2-4 weeks, we can contact our own insurance.
We can issue the refund once we receive the formal statement from the client for insurance purposes.
Since they did not get back to us after more than a month, we decided to make an exception and issue a refund for the jersey without receiving the document signed by you that is mandatory to open an official claim with the insurance. This means that we decided to donate the amount raised even thought the parcel was lost and we are not sure that the insurance will refund us as we do not have the PDF document signed by the client.
In regards to “multiple shipping costs”, more than one charge is incurred if the items won are unable to be sent together (e.g. a football shirt together with a work of art) or if parcels are shipped from different countries.
We have been trying to reach you in the last few days in order to confirm you received the refund but we were blocked right after sending you the proof of refund.
Feel free to reach out to our Customer Care if you need any further assistance.
The CharityStars Team.
