Char-GrillerReviews of chargriller.com

Absolutely shocking customer service, we purchased an Flat Iron Griller end of July 2025. Griller arrived with missing parts preventing me from using said Griller. Filed a complaint through their customer service link. Took a week for an acknowledgement, a further two weeks to be advised they dont have the parts and told they wouldn't be able to do anything until November 2025.

I have been emailing and trying to get help for my grill for almost 3 months now. This company is shit! Buy a grill from them if you have money to burn literally. I'm so upset and nobody is helping me. Don't do it!

Heat Shield Tank Firebox has burn through after only 2 year. It’s very poor metal and obviously can’t withstand the heat. Unable to get a response from company after many times of trying. They don’t seem to have any spare parts for the model we have.Model number 468301421

Terrible customer service, we purchased a wrangler but was missing parts, opened a request as per the warrenty on the 21st may and heard nothing since. Chased twice via facebook page but nothing. Looking back should have returned to Argos and got a replacement, much easier given we still have a bbq we cannot use. A company is only as good as how they deal with a problem, avoid. Char-Griller Support Case #: 879754

We use this place all the time normally it's perfect pizza is always fresh but today the chips tasted cold and stale

I ordered a grill on 4/26. I received a shipping confirmation on 5/7. The tracking for the grill has been stuck on FedEx waiting to receive the shipment. It is now 6/3. I have contacted Char-Griller by their awful contact form multiple times with no answers or care to address my issue. It should already be a red flag when a company doesn't provide a customer service line to call and actually get answers. To tell me they shipped my grill, when it is clear they haven't, and not do a thing for weeks to fix the issue is terrible business practice. Scam company. They don't care about their reputation with customers. Took my money and I have no grill for over a month. Not even getting the grill will change my mind on this company. If this is how they do business, I will never give them another cent and will warn those I know to avoid them.

Paid for a grill then asked for refund because they can’t tell you when they will ship product to you at alll they say 14-21 days maybe longer

I will only rate it 3 stars, so far I like the grill but it had 44 pieces to put it together and they ate not numbered. Only pictures and not the good at showing where some parts go. Was missing nuts, bolts, and washers. Other then that we like the grill, it's a combo grill.