Char-GrillerReviews of chargriller.com

We use this place all the time normally it's perfect pizza is always fresh but today the chips tasted cold and stale

I ordered replacement parts. They kept the money, but couldn’t be bothered to fulfill the order. I understand welds break over a couple years from heat and cold. Which is why I ordered replacement parts, but summer’s over, folks. I love my grill, but these jokers have soured me on this company. — Update: I sent an email to their customer service on the weekend, before leaving this bitter review. Two days later, I got a confirmation of packing slip. Next day it shipped! I finally got the parts ordered back in July. I had to have a final fall barbecue before I packed the grill away for the winter :) Biggest steaks I could find were inch-thick sirloins, “lazy cut” at the meat counter. It’s where they don’t separate the steaks, just slice the sirloin butt directly, giving you three in one, grains goin’ all different directions. I didn’t care. I got to spend Sunday afternoon with my wife, sipping tea in the garden, watching the bees work over the hyssop, waiting for the mesquite coals to set up. Then kissed the steaks with hot smoke for about 25 minutes a side. Perfect surface red all the way around. Gorgeous! We had the filets for dinner, and saved the coulettes in the fridge. Thanks Char-Griller! You have redeemed yourselves.