Austin
Replacement parts do they ever get shipped?
Got a griddle after using a standard grill for a long time. Was supper excited to set it up and start using it. While putting it together one of the nuts that holds the wheel on got stripped and was un-useable. Luckily they offer replacement part for everything! Unfortunately and hence the 2 star review the replacement part has still not been shipped out. I ordered a replacement wheel a month ago and it doesn't even have tracking info, still processing. I contacted customer support and all they say is Sorry we are busy if you don't receive it by next month contact us again. So I guess I'll continue to use my lopsided griddle.