ChargebeeReviews of chargebee.com

Our ordeal with Chargebee has been a cataclysm of epic proportions. The first implementation consultant we were unfortunate enough to deal with was a masterclass in ineptitude, offering no solutions and instead directing us to irrelevant API documentation. They displayed a shocking lack of interest in understanding our use case or reviewing our documents and user flows. Our weekly calls were a study in frustration, with me left to grapple with configurations that didn’t work and proposing solutions that were met with dismissive responses. It quickly became evident that this consultant, an external contractor, was more interested in evading responsibility than in providing any semblance of assistance. Our desperate pleas for help were met with a wall of silence, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were blissfully unaware that this was merely the tip of the iceberg: Chargebee’s modus operandi is to treat their customers with utter contempt. Our second consultant was a rare glimmer of hope, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was nothing more than a monumental waste of money, offering little more than a suggestion to read the error messages and make the necessary changes. Fast forward to today, and we are still wrestling with an open ticket from September 27, 2023. The configuration that Chargebee conned us into buying has proven to be a complete fiasco. Following an update in August, our instance has been riddled with errors, wreaking havoc on our customers. To add insult to injury, we were informed that the features of the solution we were duped into purchasing nine months ago do not work together. This was a revelation to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior. The most alarming part of this fiasco is the frequency with which we have had to hound them for updates, only to be met with a deafening silence, followed by a call in which we are blamed for not testing the configuration properly. Chargebee has flatly refused to provide a written explanation of how the code should behave with their radion silence. If you’re in the market for a service that will lie to you, ignore you, and treat you like an imbecile, then Chargebee is your perfect match. Their approach to customer service and business conduct is nothing short of a travesty.

Extremely pushy sales attacking phone and email with some made up story that didn’t add up.

You have to book an appointment with them and immediately the upselling starts. I was promised "assessment of my requirements" and "immediate follow-up". 2 weeks later: radio silence. This is just a VERY POOR customer experience. It’s an already overpriced product, the pricing is intransparent, the onboarding cumbersome. They make big promises on the phone with zero to show for. I sent a complaint via email about the lack of following up with me and they did not even bother to answer. Better go with a company that cares.

Billing and payments are the most important pillars of your organization. So when something goes wrong, it shouldn't take a week to talk to a person. We have had issues with the system, and support is either nonexistent or doesn't even understand their product and provides incorrect information. The worst part... we're a paying customer. We pay every month. Chargebee is our biggest regret. Put in the extra time to integrate Stripe directly, or choose another billing management solution. Chargebee may look good on paper, and it may work correctly for the first couple of months, but eventually you'll start to see issues, and support is no where to be found.

Their Customer Support has gone through some significant changes of late where they have attempted to implement much more automation and done an incredibly poor job at doing so. It could be the platform they are using but it has made it increasingly difficult to get prompt answers on issues

Cancelled subscription and they are still taking money.. charge back coming your way.. Pathetic

Every time you try to deal with Support (for even the most basic request) you get endless, unhelpful advice. It takes hours to get anything done, and the product breaks all the time. It's a case of building something huge and complicated that doesn't work, instead of building something simple that does work, and getting the most basic functionality right. On top of that, Support are just hopeless at understanding your problem and providing a solution, on the most fundamental level. I can't tell you how many "solutions" they've given me that don't even remotely match the problem I'm trying to solve.

Bad reporting, complete lack of accounting procedures, this is a mess. The SaaS metrics ain't working properly too. Do not onboard with this platform, you will get stuck with a buggy and messy billing system. They try to upsell every reporting even the accounting ones, we are on the $599/month plan and we still don't have access to fundamental accounting reporting. RUNAWAY. Thank me later.