ChargebeeReviews of chargebee.com

Our experience with ChargeBee was disappointing from day one. Their sales team is overly aggressive and pushy, constantly offering discounts to get you to sign as quickly as possible. Once you’re handed off to the implementation team, the real nightmare begins. The support team is highly unqualified and lacks the expertise needed to ensure a successful implementation. On top of that, they start charging their monthly fee from day one, regardless of whether you're live or not. We ultimately had to cut them off before even going live because the implementation was going nowhere. Despite our genuine intent to use the product, we ended up paying $2,000 for something we never got to use—all due to their failed implementation (plus, they'll stop answering your emails to avoid having to deal with you). Would not recommend.

Looking for subscriptions? Don't go to Chargebee. Difficult to communicate with this company and customer service. Migration for a simple bunch of customer is taking months and after 3,5 months we are not able to go live with Chargebee.

So charge bee as far as i am aware is a middle man for helping to take cash on a website. Longtail pro is no longer in business and there chargebee page is still up still taking cash from people. Note there has been no service since last year. You can't cancel because longtail pro are no longer in existence. You are taking cash from smaller individuals here who cant stop the payment. I had a chat with there customer service and explained what was up and they said take it up with the provider? This was repeated twice. Like i know you have to make cash but talking cash from people who are not getting anything. So i looked at the other reviews for chargebee and customer service does not exist well yes i agree. I will also report this to my bank. "Could you please reach out to them directly to resolve this matter?" No there is nothing working apart from your payment page. it has chargebee on it. i told them this explained and this is what was siad "I understand the situation. Regarding your payments, would it be possible for you to reach out to them directly to help resolve this matter?" Maybe there chat is just a bot i don't know either way terrible in so many ways. This is also why i have left a chargebee a 1 star review. In customer service if you can't look after people i don't know why you are still in business?

Makes errors all the time, very unreliable.

We've now been customers for almost 5 years and Chargebee is unable to solve the most simple technical requests instead of solving issues they try to validate their price increases. They will charge you for created invoices regardless if they got paid or not because the most important thing is that they get paid first. For 5 years there have been almost no recognizable improvements. They're constantly updating things without giving any notice or heads up which causes operational chaos. Their salesforce integration simply doesn't work. We're completely frustrated with the service and we likely will leave the platform. We can't recommend chargebee to anybody

I encounter the same issues as are described by the bulk of the customers on here. The support is absolute garbage. They'll toss you a monster invoice for no reason and try to justify it but the minute they do an update and break something, it's zero phone support, zero help, zero communication.

Good product with few issues but easily manageable BUT Customer Support is appalling and almost unnecessary to reach out to them as they can't do anything to help. Wish they care about existing customers as they do for new leads.

Terrible customer service... I felt "questioned" and that I was being analyzed as to whether I deserved service from this company at all. Terrible English.... can't understand anything