ChannelAdvisorReviews of channeladvisor.com

ChannelAdvisor’s retail analytics give us the ability to create customisable reports that deliver the insights we need to make performance-driven business decisions down to the product level. We have full clarity into campaigns, and this helps us plan and execute campaigns to help our customers excel online. Since working with ChannelAdvisor, we’ve seen our GMV grow by 200%. We look forward to an exciting future with ChannelAdvisor.

I've been working with CA for over 2 years and have always found them very helpful and professional. CA stepped up our CSEs activity to new frontiers. Highly recommend.

Channel Advisor has been a crucial part in growing our company, once up and running its the essayist way to manage products over multiple channels. Well worth the investment.

Having read all of the reviews on here I want to give a balanced feedback on my experience with Channel Advisor having been with them for over two years. We had a great sales pitch like others but yes we did feel let down by them during the set up as for us, the agent helping us through set up did not know the main market place features that we were working on and gave us tasks to complete for set up which were a waste of money and to be frank the recommended company, 'Web Legs' for data support was useless and created over three months more work and put some market place accounts in jeopardy as a result. It was hard work in the set up phase and one that regularly had me in my office with tears of frustration and wondering what we had done... BUT... We stuck with it and yes like any company they have had problems when we worked with them heavily at set up and yes the system is complicated but so is any strong system designed with variables. You need to be willing to learn with it and get to understand it and the company is working on itself heavily so it seems. Only this week I logged in to find the pick list feature is just about where we need it to be as a company before we can use it, we just need one more field adding in. In the last 18 months we have been working hard with Channel Advisor and flexing what it can do to meet our own specific needs which is sometimes very different and hard to do. I appreciate that people change with the company as other reviewers have pointed out but at the moment for example we have a lovely guy helping us called Terry Lucy and I know I can ring him or email him for guidance and support on a lot of subjects not just in terms of Channel Advisor but how it works with marketplaces on a more technical level and even helping me when we have the 'computer says no moment' with the marketplace providers as well. I think it is easy with a big software company to have differing experiences but for us Channel Advisor specifically in the last year have heavily improved and the UK office have been very helpful. Yes things need looking at such as perhaps pricing during launch which seems to have been a big issue and in relation to cancelled orders adding to GMV amounts not being deducted off but so far it works for us in a way we are happy with. That said of course I think it needs to be slightly cheaper in terms of the money for those grossing less than 150k GMV and yes our experience with Channel Advisor has been heavily altered by the personal, human interaction between ourselves and the advisor we deal with a lot but I would say that is a good thing and would recommend after the sales pitch people are done, making a note of all the people you get introduced to during the launch process and beyond and ring them and start a human relationship as for us that has certainly improved our experience three fold.

I have worked with Channel Advisor now for over 6 years and have built a trusted relationship with many of the account management team. Our business as tripled in sized since 2012 with the help of there multi channel, cross border software and business advise. More recently, they have helped with Amazon account issues, pursuing Director level responses. Happy to recommend them to anyone seeking a multi channel, multi country online solution.

We have been with Channel Advisor for 3 years, and it has definitely helped us to grow our business over this time. The software enables us to be more efficient in many aspects of the business, such as updating stock, processing orders and dealing with customers. We have also been able to integrate our shipping partners into the Channel Advisor system, allowing us to instantly process 100+ orders with a single click. They are fully integrated with Amazon / Ebay / Play, along with many other online channels. So they have an extensive knowledge base to draw from, meaning that we are able to easily solve problems as well as increasing our reach. They offer a high level of support, both online and over the phone, and they are able to provide many connections that would otherwise be closed to us.

ChannelAdvisor will take your business to the next level. If you want to truly grow your company this is the platform for you. It helped my business grow from a basement operation to a multi-million dollar eCommerce corporation. The thing is you have to not look at what you are doing now but to look at what business you could be doing with the 30+ integrations CA supports.

As the main user of Chanel Advisor in our business, I've spent many hours working closely with the software and the team. The guys are great and always happy to help and the CA platform helped us manage many different channels all in one place. The only reason we're no longer using the CA is that we've outsourced a good chunk of our activity to our agency who use a different platform.