ChannelAdvisorReviews of channeladvisor.com

I cancelled my account over 8 months ago we found much better service and price from competing company, we had been with channel advisor for 7 years as customer they would never credit us fees on cancelled orders that has added up to over 34000 dollars over 7 years. They told me I could not cancel that I was under contract They wanted me to pay 9 thousand to get out of contract now that we switched they have given to debt collectors that call and harass you. I told channel advisor we was not paying for nothing and contract law in ky explains this clearly. I politely tried to exit this company and after being customer for 7 years they should have handled things differently. Now we have to submit to federal trade commission and better business. In the 7 years on average our account manager would only last for 2-3 years I would ask what happened they would tell me they found better job. Please beware of this company.

Their sales team are the best in business. They will promise you the world. There is nothing they cannot do. When i was contacted, i was very specific that we are not very tech savvy and do not have a dedicated person to implement their software. I was told it needed very little time to get up and running. This is completely FALSE. You need to be very tech savvy - but also require A LOT of effort upfront. We are locked into one year contract. Started in September 2014. Soon realized this was not for us due to the complexity and the time it requires. Looks like we are locked in for ONE entire year - even though we were clearly mis-represented. We have not used their service, dont plan on using it either. IMO, if your monthly revenues are less than $100,000, stay away from them. As far away as possible. Or hope your competitors hire them! That would be ideal. If you are a bigger player and revenues are over that amount, they might work for you. I cant say from experience. So bascially we will end up gifting them close to $15,000 and have not used them at all. Not a single product. I would have felt better burning that money.

Review into my experience with Channel Adviser I am not too sure if they are charlatans’ or just plain incompetent whichever it is I would not recommend anyone going anywhere near these people. I was contacted by their sales person at the end of February who did an excellent pitch and persuaded me to join up. I was due to go away about a week after I agreed to sign up, and I said I did not want to commence until I got back. It was suggested that with some hard word on behalf of the company they could launch within a week, with this assurance I agreed to go ahead. I signed the contract on the 12th of March. A few days later I was instructed to take part in a launch call on Monday the 17th of March. I was given no further instructions. I had my first launch call. You are expected to ring a number insert a code and you get put into a call group automatically. It soon became clear that the group had no idea I was on the line, Nick who was in charge of the launch was complaining I had not done some work. The man in overall charge was complaining that he didn’t want to be there, and Terry who set me up with the contract said “If you don’t want to be here then go he won’t notice”. They started wondering where I was and complaining that I wasn’t there. I then made my presence known to them. It was a very short call as I was told I should have set up my account. This was a bit annoying as they could have sent the required form to me in the preceding week. I filled in the information that evening (Monday) and emailed to check that all was correct. When I heard nothing by Wednesday I emailed again, and got a reply saying it looked ok the next day. I then requested another launch call. I got a reply on the Friday saying that another launch call was set up for Monday. My call was set for 1300 and I called at 1255 eventually at about 1310 my call was answered. I understand people are late for appointments but I had wasted a week so was very annoyed that there was no one there to take my call. On the 27th Nick contacted me asking me to upload my ebay site. I said no I couldn’t do it as I was off on holiday, and would do it when I returned. When I agreed to sign up I understood that the cost was £600 a month, with a set up fee of £1000. I assumed this included vat because no mention of vat was made. All payments were to be taken on the 15th of the month. I was therefore surprised to log in to my online bank on the 2nd of April and find that an attempt made been made to take £1664.52 . I didn’t have the money available in my current account because I was away on holiday and no payments were expected and it was declined I then checked my emails to find another invoice for £720 for the 15Th of the month April. Please bear in mind at this stage they have not published my site or done any work for me except take a couple of phone calls. From the time I left to go on holiday I received no request to upload my ebay site and there was no attempt to contact me. I contacted my lawyer who told me to cancel the contract, as it was within the 30 days notice period. I cancelled my contract on the on 10th April. I got no acknowledgment of my cancelling the contract. At this point I started receiving threatening emails demanding payment although no work had been published. When I signed up was given the impression I would receive help 24/7 . It is an expensive service, you do not expect to get a call or email back a week later particularly when you are on a tight schedule. I would not recommend this service to anyone.

After recruiting the services of Channel Advisor to make managing our Paid Search easier. It quickly became apparent that it did quite the opposite. After falling victim to push selling techniques adopted by the sales team, unfortunately we were talked into signing the contract. We soon discovered that the simplicity of the system was going to be incompatible with our current system infrastructure and was going to require laborious manual processing of all data files. Time of which, we do not have. Instigating discussions with the company, requesting a delay to allow us to update our technology fell on deaf ears. Under legal contract no leeway or temporary deferral was granted. Faced with this result and looking for the opportunity in the face of adversity we worked to find a positive way to move forward. With the implementation of Googles new Trademark policy our already faltering campaign came to a complete standstill. With manual processes and the absence of trademark consent, Channel Advisors platform became stagnant despite receiving invoices every month. With a growing number of broken links and an inability to use the brand names of which we had initially been sold this service, we started receiving warning by Google that links would terminate an already successful Adwords account due to CA broken links. The secondary nail in the coffin to Channel Advisors service was due to Google making the same technology available with a simple click within your Adwords account. Their systems have now been outdated by a single swift move by Google Adwords. Please do your own research and create your own account, It only requires the simple click of a button and provides a greater range of support and reporting opportunities. We have had our service aggressively more so arrogantly refused despite the fact that to continue with the service was never going to occur. We have not received a positive result or even click throughs from the Professional links apart from those received by the CA testing team. We are expected to wear a $10,000+ cost despite the service being ineffective and unmanageable. Again product listing is a terrific idea and one worth consideration, the benefit will be far greater adopting Googles own technology and will save you stress and the most important factor in any business, Money that should be invested in to profitable business ventures. Research Google Dynamic product listings, you wont be sorry. Channel Advisor will provide you with a service. However, comfortably charge you at a premium cost where Google can provide the same service at a sensible pricing level. Despite receiving positive support from the local branch here in Australia. The legal team based both in the US and the UK will make fair trade unattainable. In essence by incorporating a Google Adwords account you can simply and efficiently list all of your products into Googles indexing engines and avoid using the cost ineffective Channel Advisor platform for Paid search assistance. Hope this may help others.

Channel Advisor promised us a 6 week setup time. After 3 months had passed (with each month costing us $1,500) and no end was in sight, we finally had to bail out. You might think that Channel Advisor would have taken responsibility for missing their promise so terribly and offered us some kind of refund for the months we paid for. On the contrary, they sent our case to collections for the remaining 9 months of our contract and we've been battling with them ever since. Channel Advisor would instruct us to do one thing the first week, then instruct us get rid of all we had done and start something new the next. Furthermore, the communication with them was so poor that it took forever to receive instructions from them. Had the instructions been correct from the beginning and the communication been timelier, we might have actually hit the target launch date. Instead, it was a seemingly endless runaround with Channel Advisor never once taking responsibility for any portion of the debacle.

For the CSE module you are way better off with the $149.00/mo feed products (goDataFeed). We feel very misled by Channel Advisor. The price is ridiculous for what you get. Literally worse usability, service and performance than the way cheaper products. If you insist on trying them- add an EARLY OUT clause to your contract, because no matter how UNHAPPY you are, the will NOT let you out. This company focuses on revenue NOT results.