ChannelAdvisorReviews of channeladvisor.com

This is my full honest review of Channel Advisor. I can see many people have had good reviews and i sincerely hope no one has to go through what we went through. We had the eBay and Amazon launch with them which cost us over £4,000. So please bare in min that this was an additional payment for them to do this. Here are the issues we had with Amazon: *Wrong images for the items for sale on Amazon. *Wrong description and parts of the description missing. *items merged in with other items making it very confusing for customers as they uploaded incorrect MPN's. *Amazon then suspended our account because of these errors. *Lost us over £30,000 within 2 months because of these errors on Amazon alone. *Made Channel Advisor live even though they knew of these errors but did this over the weekend when their offices where closed so could not report the errors. *wrong variations for at least 10% of our listed items. *Told them and still did nothing about it Issues with eBay: *eBay recently made it so all items had to have an MPN or state this does not apply in your listing, when we added the MPN's it was hit and miss with the update and ended up with multiple items getting removed. *Wrong images uploaded. *Missing descriptions. *Doesn't sync properly. *Items don't always spool into Channel Advisor. *Lost eBay top rated within 3 months of them and dropped below standard resulting in us losing £15,000 a month Overall our experience with Channel Advisor was rushed, not enough care during the set up process and the training is horrendous. If you are thinking about joining up with Channel Advisor please have a serious chat with them to ensure every detail is taken care of. The only good thing we found from channel advisor is marking items off as dispatched... that is literally it. They charged us over £700 a month for their services and to top it off you are stuck in a 12 month contract with guarantees of this actually benefitting you in anyway. We were told by the sales advisor that after 12 months it continues as a month rolling contract... this is not the case. Oh and they increase the monthly payment after the first year without informing you. £8400 plus VAT per year,,, you could employ someone part time for that fee and that doesn't include the VAT. So all in all they nearly sent out company under.... an expensive learning curve for us but we have learnt our lesson that you should not rely on other companies to exploit and take advantage of hard working people...absolute rip off. All in all over £100,000 lost in several months.

Dear Reader Thank you for reading my review. I used CA for managed digital marketing, it was the worse experience i have ever had in my working life. A sales rep gave us the sales talk and promised us so much. As sceptical as i was they convinced me to sign up. I can honestly say they are the laziest agency i have ever worked with. If you have little knowledge in adwords they will milk you for every penny you have. I was lucky enough to know that they were trying to make a fool out of us. They are still trying to pursue me but i will take it to court and use phone calls, emails and reports to prove how negligent they have been. Avoid at all cost! It's worse than making a deal with the devil! I had revoked their access from adwords and they never had a clue until i mentioned it to them. The majority of the time the people dealing with my account were too busy holidaying! Ash

Money talks? Not for this company? You gave them the big upfront money and when you realized they did poor job and could like to cancel the contract you ended up a collection notice for the balance of the one year contract not mentioning the mistakes they made and the loss we have got.. Terrible and so sad...

The rep seemed honest and up front about their Company. He also gave me the impression that if you buy the full package, you get full help. Almost like they will do everything for you. They do all the work and we just review. That was hardly the case. Their team was out of town the first couple of weeks to attend some event so we lost a few weeks. We finally got the ball rolling and they asked us to practically do everything for them. I was like why did I buy the premium package for. There were so many things they promised they could do but when it came down to it, they couldn't do it. We wanted to break the contract because they didn't fulfill their end of the bargain and they sent my account to collections. I told them I don't mind paying what they're asking if they fulfilled their end of the bargain. They wouldn't budge or re-negotiate the contract. They were so big they felt were like who Cares. I do not recommend them!! Whatever you do, don't sign up with them. Look at all of their reviews and BBB reviews. Not one of them say great things about them

As others have stated, we started on good faith. They were very expensive but we figured it would pay to go with the "big" company in the space. Well let me tell you, that was a BIG mistake! First off, what company charges you thousands a month and doesn't offer phone or chat support??!?! If you send an email, no matter how important, expect a response in around 2 or so days (the norm). Second, they make it very clear that you're just another number, another contract, nothing more. When you sign that contract, you're in for 12 months. No matter how poorly they perform, they will NOT refund you. You have to take their poor support, their buggy platform, and their rude sales staff (that over promises and under delivers). Do your research, there are others out there with better support and around 1/10th the price. Don't make the same mistake we did!

They will Bring you on board and will provide no/ very little after sales service. Taking that much money won't end up with just advising. also if you want to come out of contract they will put in trap and say you have 6 more months to go as this is one year service and have to pay full in balance up to end of contract (I have to pay £6000.00) to end up relationship with them. Being customer for 2 year my sales were same place where we have started. There are many software out there way much cheaper and provide more services then them. Don't signup with them you will be disappointed. So Sad :( Bad business no one want to have.

Channel Advisors is for large companies with a dedicated IT department and extra money to spend. If your company small and likes to receive what it has been promised and paid for do not sign the contract. Please read all complaints on Ripoff Report and Better Business Bureau. Hundreds of emails, phone calls, and a letter to the Chief Revenue Officer all unanswered and ignored. Or company decided to quit trying to get help and asked to be released from contract because Channel Advisor was unable to fulfill the agreement and finish launching our business. We wanted no refunds we only wanted not to pay the remaining three months since our product was never launched. Again Channel Advisors failed to respond to all correspondence and phone calls. The first call we ever received is from a collection agency wondering why payment had not been received. We forwarded all emails, letters, etc. to collections and have not received a call again. We did receive another statement for past due amount including interest. Speaking to lawyers it will cost more in lawyer fees than we owe on the contract. We are not going to pay. Our company works for every dollar we make and we expect Channel Advisors to do the same.

As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company. We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us setup the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer. We very much wanted to grow with ChannelAdvisor on all platforms however their behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor. Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!!