Michael G.
I only ordered from Chamaripa Shoes…
I only ordered from Chamaripa Shoes because I ascertained that they offer free worldwide shipping and a 60-day return policy. While the shoes are visually as described on the website, they have an extremely unpleasant chemical smell which made me nauseous. Customer support confirmed that the shoes can have a strong chemical smell and for reasons unknown to be do not seem to see that a quality issue. Since I do not want to wear toxic shoes, I asked customer support to issue me a return shipping label as described on their page. Chamaripa, however, insisted that I have to send them photos of the shoes before they would issue me a return label. However, I do not understand how I can capture the smell on a photo, especially since Chamaripa has indicated that they are aware of the toxic chemicals in their shoes in the first place. Since my last correspondence with customer support, I have not received no further reply and of course no return label. While the shoes do make you taller, if you have no stomach for awful customer support and toxic chemicals, stay clear of Chamaripa at all costs.
Response from CMR Chamaripa ShoesNov 9, 2020
Dear Michael G. thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. The reason why we asked for the photo of the shoes is that we need to confirm the shoes without any other quality problem before returning back to us. We trust you, but as you know, in the course of logistics transportation, the package may collide and cause damage. We only need pictures as a basis. please send us some pictures and then we deal with the return. Please feel free to reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.