CHAIRUSCHAIRUS: Chairs "R" Us CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more. Official Notice from chairus.com Chairus is an independent brand operating exclusively through our official website www.chairus.com.We currently only sell and ship within the United States.Shop Here: Best Sellers Dining RoomLiving Room Outdoor Office & Kids Room
CHAIRUS (chairus.com) has 457 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sue W.
customer service not contacting me. i need to talk to someone
Response from CHAIRUSNov 26, 2025
Hello Sue, We’re very sorry for the delay in getting back to you. Due to time zone differences, we weren’t able to respond immediately. We’ve received your email and will reply shortly — thank you kindly for your patience. We truly appreciate your understanding and will assist you as soon as possible. Warmest regards, Chairus Team
William C.
Bar Stools are described as dark brown but are more gray in color. Now I am struggling to get a return. This should be at no charge to me but I can't get a response via email or through the chat feature. Not a happy customer at all.
Response from CHAIRUSNov 26, 2025
Hello William, We’re very sorry for the inconvenience and frustration this has caused. Due to time zone differences, we weren’t able to respond as quickly as we would have liked, and we sincerely apologize for the delay. We’ve now sent a solution to your email — please check your inbox (and spam folder just in case). If you have any questions or need further assistance, feel free to reach out anytime. We’re committed to providing you with a better service experience and helping resolve this as quickly as possible. Warmest regards, Chairus Team
Carrie R.
I ordered 2 sets of barstools and have only received 1 set, seller said they are sending another set cause they don’t see a tracking number but I still have nothing and company has stopped communicating with me
Response from CHAIRUSNov 22, 2025
Hello Carrie， We’re very sorry for the inconvenience and the frustrating experience. After checking your order, it appears that shipment 886033538750 may have been lost in transit, which is why the tracking never updated. We have already sent a replacement for you, and the new tracking number is 886252442383. FedEx shows an estimated delivery date of Tuesday, 11/25/25. Please kindly keep an eye on the updates. If you have any questions or need further assistance, feel free to reach out anytime — we’re here to help and will get back to you as soon as we’re online. Warmest regards, Chairus Team
Nancy
Pedi un producto nunca lo enviaron. Y no devolvieron el sinweo
Response from CHAIRUSNov 6, 2025
Dear Nancy, We received your order on September 26 (CST), but the item was unfortunately out of stock. We reached out to you right away by email and canceled the order. The full refund was issued back to your original payment account (Klarna). Please take a moment to check your payment details — and feel free to contact us anytime if you need further help! Warmest regards, Chairus Team
Carol P.
One of the adjust bolts was cracked
Response from CHAIRUSNov 5, 2025
Hi Carol, We’re truly sorry for the trouble you experienced! Please don’t worry — if any part arrived damaged or defective, just reach out to us at [email protected]. Our team will gladly send you a free replacement part right away. Thank you so much for your understanding and for giving us the chance to make it right. Warmest regards, Chairus Team
kerry M.
one of the chairs we ordered is faulty and could have injured somebody , we have emailed x 4 with only one reply saying it would be past to a different department (we contacted customer services?) still not reply . shocking customer service and quality
Response from CHAIRUSNov 4, 2025
Hello Kerry, Thank you for bringing this to our attention. We’re truly sorry to hear about the issue with your chair and the difficulty you’ve experienced trying to get support — your safety and satisfaction are very important to us. It appears that your purchase was made through another platform. At the moment, we only sell directly on chairus.com. We recommend contacting the customer service team of the platform where you placed your order so they can assist you promptly. If your order was placed on Amazon, you’re welcome to provide us with your Amazon order number, and we will help forward the case to Amazon customer support to ensure it gets handled as quickly as possible. Thank you again for letting us know, and we’re here to help however we can. Best regards, Chairus Team
Michele C.
This is a horrible company! I ordered barstools and the delivery driver left them in my driveway in a thunderstorm. I have a large covered porch and they could have been left there. I contacted the company about this matter and they refuse to let me send the barstools back or give a refund. Also they don’t have a phone number to talk to a real person just an email. Avoid them and do not order from this company!
Response from CHAIRUSJul 24, 2025
Hi Michele, We’re very sorry about the delivery issue — this was caused by FedEx, and we sincerely apologize for the inconvenience. Please rest assured, we’re doing our best to advocate on your behalf and help resolve this properly. Thank you for your patience and understanding. Best regards, Chairus Team
Dagmar E.
Ich bin sehr unzufrieden, mit dieser Firma kann man nicht kommunizieren. Die bestellte Ware ist unbrauchbar. Ware kann ich auf eigene Kosten zurück schicken. Dass ist eine Frechheit. Ich bestellte sessel zum Esstisch und nicht für Kinder. Ich bin bereit mit meine Nerven am Ende.
Response from CHAIRUSMay 7, 2025
Dear Dagmar, Thank you for your feedback. We’re sorry to hear about your experience. Please note that this Trustpilot page is for our independent website serving the U.S. market only, and our products are currently sold exclusively in the United States. If your purchase was through Amazon Germany, kindly contact us via your Amazon account or reach out to Amazon customer service so we can assist you promptly. Thank you for your understanding. Warm regards, Chairus
