CHAIRUSCHAIRUS: Chairs "R" Us CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more. Official Notice from chairus.com Chairus is an independent brand operating exclusively through our official website www.chairus.com.We currently only sell and ship within the United States.Shop Here: Best Sellers Dining RoomLiving Room Outdoor Office & Kids Room
CHAIRUS (chairus.com) has 457 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Brad A.
Shipped wrong chairs
Response from CHAIRUSFeb 11, 2026
Dear Brad, We’re very sorry for the inconvenience. After checking with the warehouse, we confirmed the wrong chairs were sent due to an internal error. We have arranged a replacement shipment for you — thank you for your patience while it arrives. Warmest regards, Chairus Team
DcGirl
Update….. to their response to my review. I tried within the suggested timeframe to cancel the order altogether. Not a color change. And no, there is no way that my chair could’ve been delivered because I had ordered it on Saturday and they said they delivered it on Tuesday. This company is bogus and that reply is bogus as well. They are out of China and they always respond at 2 AM in the morning. This is a Chinese company!!!!the site is bogus and they want a review before anything was delivered and would not allow me cancel lot 4 Minutes after the ordered was placed on a Saturday. They are closed on weekends but tried to claim I couldn’t cancel as it was already processed! On a day they are closed? Won’t cancel, won’t give my money back and it now sends me a notice th chair was delivered…..in one day??? It’s not at my house!!!
Response from CHAIRUSFeb 4, 2026
Dear Customer, We’re very sorry for the frustration and confusion this caused. According to our records, you contacted us to request a color change. To save you the trouble of reordering, we coordinated directly with our warehouse to change the color for you at no additional cost. Review invitation emails are automatically sent only after UPS marks an order as delivered. If you haven’t received the package yet, this may be due to an incorrect or early scan by UPS. We recommend contacting UPS, and we’re also happy to help follow up for you. While our customer service team is unavailable on weekends, orders may still be processed automatically by the warehouse system, which can limit cancellation once processing begins. We sincerely apologize for the confusion. Please contact us at [email protected] — we truly want to help resolve this for you. Warmest regards, Chairus Team
Marguerita S.
I cancel this item they sent it away. How it will cost me a 15% restocking fee. The order was canceled 5 min after I put it in. On a Sunday the warehouse did not process it intill Monday. I spoke to your customer service Monday morning the items were still in the warehouse and had not been shipped. She told me escalating the email. And that someone would get back to me by email that did not happen.
Response from CHAIRUSFeb 4, 2026
Dear Marguerita, We’re very sorry for the unpleasant experience. 🙏 Regarding the fees, this information is clearly stated in our return policy. Orders can be canceled free of charge before shipment. However, if an order is intercepted while it is already in transit, certain fees will be incurred, including an interception fee and a restocking fee. These charges are imposed by the courier and the warehouse, not by us. We sincerely apologize for the inconvenience this may have caused and truly appreciate your understanding and cooperation. Warmest regards, Chairus Team
Darla May H.
never ever buy from this company
Response from CHAIRUSFeb 1, 2026
Hello Darla, We’re very sorry for the inconvenience this has caused you. 🙏 If you received any notifications from us, it is usually because this email address was used when placing an order. If you are certain that you have never made a purchase with us, it is likely that another customer entered their email address incorrectly. We sincerely apologize for the trouble this may have caused you. If you wish, please feel free to contact us at [email protected]. We will be happy to help verify the situation and make sure it is resolved promptly so you are not contacted again. Thank you for your understanding, and again, our sincere apologies for the inconvenience. 🌷 Warmest regards, Chairus Team
Christie F.
This was such a disappointing experience. I ordered 4 of these stools and was sent mismatched colors. So I now have unmatched stools at my dining table. I was told they changed the product but I don’t understand why they think it would be ok to send mix matched stools. They would not exchange 2 of the colors and replace it with a set to match 2 in my original order. They offered to send me 4 totally different colored stools which did not match my dining table. It makes no sense why they would offer me 4 stools in a completely different color instead of 2 that would match what I received. I would not recommend buying these as you will have no idea what you will actually receive.
Response from CHAIRUSJan 4, 2026
Dear Christie, We’re truly sorry for the disappointment this has caused and understand how frustrating it is to receive mismatched stools. Due to a production batch issue, there were slight cushion color variations, and the incorrect batch has now been fully discontinued. To make this right, we’d like to offer a replacement with a new set. Unfortunately, the dark gray color is no longer in production, but beige and light greige are available options. We’ve emailed you the compensation and replacement options—please check your inbox. We sincerely hope we can resolve this in a way that restores your confidence in us. Warmest regards, Chairus Team
Kelly W.
Still has not delivered fedex wont help me stated to reach out to you I have via email no contact from you. I have been charged product not received. I also have 4 chairs the wrong color and 1 chair that has quality issues. I need someone to call me, I will call AMEX and challenge the charge. next step to get resolutoin Tracking ID: 887892748630 Local Scan Time Travel history Sort by: Ascending Travel History Date Time, Status and Location Friday, 12/5/25 12:00 AM Picked up EAST BRUNSWICK, NJ 7:27 PM Arrived at FedEx location CYPRESS, TX Saturday, 12/6/25 8:40 AM Departed FedEx location CYPRESS, TX 8:47 PM On the way FORREST CITY, AR Sunday, 12/7/25 9:21 AM On the way MURFREESBORO, TN Monday, 12/8/25 12:20 AM Arrived at FedEx location INDEPENDENCE, KY 5:38 AM Departed FedEx location INDEPENDENCE, KY 7:26 AM At local FedEx facility MIAMISBURG, OH 8:26 AM On FedEx vehicle for delivery MIAMISBURG, OH Tuesday, 12/9/25 3:18 AM At local FedEx facility MIAMISBURG, OH 9:44 AM At local FedEx facility Scheduled for delivery next business day MIAMISBURG, OH 12:37 PM Delivery exception Delivery delayed, scheduled for next business day MIAMISBURG, OH Wednesday, 12/10/25 3:34 AM At local FedEx facility MIAMISBURG, OH 5:40 AM Address corrected Thursday, 12/11/25 8:34 AM At local FedEx facility MIAMISBURG, OH 9:30 AM On FedEx vehicle for delivery MIAMISBURG, OH Sunday, 12/14/25 4:14 AM At local FedEx facility MIAMISBURG, OH Monday, 12/15/25 2:59 AM At local FedEx facility MIAMISBURG, OH 7:32 AM On FedEx vehicle for delivery MIAMISBURG, OH Tuesday, 12/16/25 5:41 AM At local FedEx facility MIAMISBURG, OH Shipment facts Shipment overview Tracking number 887892748630 Ship date 12/5/25 Services Service FedEx Ground Terms Shipper Package details Total pieces 1
Response from CHAIRUSDec 17, 2025
Hello Kelly, We’re very sorry for the inconvenience and understand your frustration. We’ve reviewed your order and are actively working to resolve it. Regarding the undelivered item, we’re checking with the carrier and will arrange a replacement if it’s confirmed lost. For the color and quality issues, please send photos to [email protected], and our support team will assist you promptly. Thank you for your patience and cooperation. Warmest regards, Chairus Team
Cory B.
Trying to make an exchange and they wanted to charge me $60-100, so I said no and I would like to just return my item and they have been so unresponsive. Telling me it takes 2-3 days to review for a return label. Most companies email you a label within seconds.
Response from CHAIRUSDec 15, 2025
Hello Cory, We’re very sorry for the frustration this situation has caused and truly understand how disappointing this experience has been for you. We appreciate your patience and want to clarify a few points to avoid any misunderstanding. Because furniture items are large and heavy, return shipping costs are unfortunately higher, and these fees are charged by the logistics carrier, not collected by us. Regarding the return label, it is generated by our system rather than instantly issued. November is our peak sales season, so processing times can take approximately 2–3 business days. We sincerely apologize for the delay and appreciate your understanding. Please rest assured that your request is being reviewed, and we are committed to assisting you through the process as smoothly as possible. Warmest regards, Chairus Team
Robert E.
I was shipped a chair without bolts and hardware. Service said I'd have it replaced in 2 days. It's been 2 weeks. Now they say the parts (bolts for pete's sake) have to be manufactured! Your service dept is a joke. I have a lovely pile of legs and cushions on the floor and you have empty promises and my money.
Response from CHAIRUSDec 8, 2025
Hello Robert, We’re very sorry for the frustration this has caused and truly understand your disappointment. We’d like to clarify the situation and apologize for not setting expectations more clearly from the beginning. There may have been a misunderstanding regarding the timeline. Unfortunately, we don’t stock individual hardware parts in our U.S. warehouse. The replacement bolts must be shipped from our original factory, and they are sent by sea, which does take longer than standard shipping. We sincerely apologize that this wasn’t explained clearly at the start. Please rest assured that the replacement parts are on the way, and we are closely following up on your case. Thank you for your patience, and we truly regret the inconvenience this has caused you. Warmest regards, Chairus Team
