CHAIRUSReviews of chairus.com

Response from CHAIRUSJul 7, 2026

Hello Dawn, We are truly sorry for the terrible inconvenience and frustration this has caused you and your mother. This recliner is a manual model. To fully recline it, first pull the ring between the armrest and seat to extend the footrest, then lean your weight back against the chair. If your mother has a lighter build, you may need to manually push the backrest backward to lay it flat. We will send you an operation video shortly to walk you through the steps clearly. Regarding the torn fabric on your chair, could you please share a full photo showing the entire back of the item? This will help us submit a claim to our manufacturer and secure the maximum compensation for you. Warmest regards, Chairus Team

Response from CHAIRUSJun 29, 2026

Hello Pan, We sincerely apologize for the confusion caused by our product listing that misled you about your order quantity. We’ve reviewed your order records: you purchased one 2-piece set and two single 1-piece counter stools, amounting to four stools in total. The delivered quantity is consistent with your order. We sent an order confirmation email to your registered email address immediately after you placed the order, where you can double-check all your order details. Warmest regards, Chairus Team

Response from CHAIRUSJun 16, 2026

Hello Carlo, We are truly sorry for failing to reply to your calls and emails, which has brought you a terrible experience. Our customer service staff was absent due to illness recently. Could you please provide your order number and your specific demands? We will resolve your issue for you immediately. Warmest regards, Chairus Team

Response from CHAIRUSJun 16, 2026

Hello Ericka, We sincerely apologize for receiving a broken barstool despite the undamaged outer package, which must have caused you great trouble. We will follow up your order priority and offer you a satisfactory solution as soon as possible. Please kindly check our email for further arrangements. Warmest regards, Chairus Team

Response from CHAIRUSJun 15, 2026

Hello Kathryn, We sincerely apologize for the severe manufacturing defect that made your chairs completely unassembleable. Could you please share clear photos showing the misaligned holes and assembly issues? Once we receive your pictures, we will promptly arrange either a replacement shipment or a full refund according to your preference. Warmest regards, Chairus Team

Response from CHAIRUSJun 15, 2026

Dear Dr. Brownlee, We sincerely apologize for the frustrating assembly experience and that the chair fails to meet your practical needs regarding height and functionality. We will promptly assist you with your return request. Please check your email or feel free to message us at [email protected], and we will send you detailed return instructions and relevant procedures right away. Warmest regards, Chairus Team

Response from CHAIRUSJun 10, 2026

Hello Brian, We sincerely apologize for your unpleasant shopping experience. There seems to be some misunderstanding here. We replied to your message promptly after receiving your complaint and contacted the insurance company to assist you, as you had purchased shipping protection. Please feel free to reach out to us anytime, and we will do our utmost to resolve your issues. Warmest regards, Chairus Team

Response from CHAIRUSJun 10, 2026

Hello Mary, We sincerely apologize for the inconsistency between the leg color of the stools, which has caused you inconvenience. We have already sent you an email for follow-up. Could you please provide relevant photos of the items? We will forward them to our production team for verification and work out a proper solution for you as soon as possible. Warmest regards, Chairus Team