CHAIRUSReviews of chairus.com

Response from CHAIRUSJul 13, 2026

Hello Terri, We completely understand your frustration, and we sincerely apologize for the trouble. We have reviewed your order history and found that the first shipment was lost, so we arranged a reshipment for you. According to the tracking information, the replacement was delivered on Saturday, July 11, 2026 at 3:31 PM, and FedEx has provided a delivery confirmation photo. Could you please confirm whether you still did not receive the second shipment as well? We want to make sure we fully understand the situation before taking the next steps. Please let us know, and we will do our best to resolve this promptly. Thank you for your patience. Warmest regards, Chairus Team

Response from CHAIRUSJul 10, 2026

Hello Joseph, Thank you so much for your heartfelt feedback! We’re delighted that our website stood out to you during your search, and that you found our wide chair styles and simple ordering process convenient. It’s great to hear your items shipped quickly, arrived safely with solid packaging, and assembled smoothly. Please feel free to give our sales team a call anytime you have questions about your orders—we’re ready to assist you thoroughly! Warmest regards, Chairus Team

Response from CHAIRUSJul 9, 2026

Hello Eileen, Thank you for letting us know, and we’re sorry to hear that one of the slats arrived broken. Please send the photo you took to our service email at [email protected], and one of our specialists will assist you further with the issue. We appreciate your patience and understanding. Warmest regards, Chairus Team

Response from CHAIRUSJul 6, 2026

Hello Molly, Thank you so much for your genuine feedback! We’re glad to hear the stool is comfortable for you. We totally understand you expected a lighter shade of green, yet we’re happy it still matches well with the rest of your room decor. We’ll note your color preference to optimize our product color display for future buyers. Hope you enjoy it! Warmest regards, Chairus Team

Response from CHAIRUSJun 22, 2026

Hello Shelia, Thank you for your feedback! We’re glad to hear your return process went smoothly and hassle-free for you. We look forward to serving you again on your next purchase. Warmest regards, Chairus Team

Response from CHAIRUSJun 16, 2026

Hello Lenora, Thank you so much for your honest feedback. We really appreciate that you are satisfied with our fast delivery and cost-effective quality. We sincerely apologize for the misaligned parts that made assembly difficult. To enhance the overall stability of the chair, the screws are designed to be tight. We suggest loosening all screws by roughly 60% first, aligning all holes completely, then tightening them up afterwards for smooth assembly. Warmest regards, Chairus Team

Response from CHAIRUSJun 10, 2026

Hello Sophia, Thank you for your honest feedback. We appreciate you noting our timely shipping and order updates. We’re sorry the chairs didn’t meet your expectations in terms of comfort and craftsmanship. We will take your comments on board for future improvements. Glad your overall experience was pleasant, and welcome to contact us anytime if you need help. Warmest regards, Chairus Team

Response from CHAIRUSMay 20, 2026

Hello, We are truly sorry that all packages arrived damaged and one seat got cracked, which ruined your shopping experience. We totally understand you purchased extra insurance, and we will actively assist you to sort out this problem properly. Please feel free to keep us updated, we will follow up closely and try our best to help you get this issue resolved smoothly. Warmest regards, Chairus Team