CHAIRUSReviews of chairus.com

Response from CHAIRUSMar 13, 2026

Hello Becky, We’re so sorry for the frustrating experience your husband had putting the chair together. We truly apologize for the unclear and incomplete instructions, as well as the staples blocking the screw holes — this should never have happened. We’ve already passed your feedback along to our product team to improve our assembly guides and quality control. Please give us a chance to make this right. If you need any help with assembly or have any issues, feel free to reach out anytime — we’ll do our best to assist you. Warmest regards, Chairus Team

Response from CHAIRUSMar 9, 2026

Hello, We are truly sorry your purchase did not meet your expectations. Please send photos of the item, especially the uneven/angled part, to our customer service email: [email protected] Once we receive your pictures, we will look into this and provide a proper solution for you right away. Warmest regards, Chairus Team

Response from CHAIRUSMar 3, 2026

Hello Katja, We are truly sorry—this is absolutely not the experience we want you to have. Our customer service team will contact you via email shortly to resolve this for you. Please always feel free to reach out to us first at [email protected] with any issues. We’re here to help and make this right. Warmest regards, Chairus Team

Response from CHAIRUSJan 19, 2026

Hello Jill, Thank you for sharing your honest feedback. We’re glad to hear you had a smooth experience with ordering and shipping. We truly appreciate your input regarding pricing—your feedback helps us continually evaluate how we can offer the best value while maintaining quality. If you have any questions, suggestions, or need assistance, please feel free to contact us at [email protected]. We’re always here to help and appreciate your support. Warmest regards, Chairus Team

Response from CHAIRUSJan 15, 2026

Hello, We’re very sorry for the inconvenience and appreciate you sharing your honest feedback. Our assembly instructions are mainly picture-based, but we understand this may not be clear enough for everyone. If you have any questions or would like us to confirm whether the assembly is correct, please feel free to contact us at [email protected] —our support team will be happy to assist you. Thank you for your patience and understanding. Warmest regards, Chairus Team

Response from CHAIRUSJan 12, 2026

Hello Monae, Thank you for sharing your experience! 😊 We’re happy to hear the delivery went smoothly. We also appreciate your honest feedback about the screws—your note helps us continue improving. If you ever need assistance or replacement hardware, please feel free to reach out to us at [email protected]. Enjoy your chair! Warmest regards, Chairus Team

Response from CHAIRUSNov 5, 2025

Hi Bill, Thank you so much for your kind words and positive feedback! 💛 We’re really glad you had a good experience with our service. We’re sorry that Venmo payment wasn’t available — we truly appreciate your feedback and will share it with our team to help improve the checkout experience. Warmest regards, Chairus

Response from CHAIRUSNov 4, 2025

We are truly sorry to hear that the chair did not meet your expectations. We completely understand how disappointing it can be when a purchase doesn’t turn out as hoped, especially when comfort is such an important factor. We value your feedback and would love the opportunity to make things right. Please reach out to us at [email protected] with the subject line “Trustpilot Review”, and we will do our best to assist you. Thank you for sharing your experience with us, and we look forward to resolving this for you. Best regards, Chairus Customer Care Team