Jennifer J.
Damaged chairs and they won’t rectify the issue
We ordered four chairs and they did arrive quickly, packaged well and in an undamaged box. When we took the chairs out of the box we noticed two of the chairs had damage to the legs. I immediately took photos and sent to Chairus customer service hoping they would rectify the issue. Instead they have an excuse that they were likely damaged in transit and offered me 10% back on my purchase. I spent several hundred dollars for good quality chairs. They are sent and arrived damaged and the company doesn’t offer to fix the chairs. NOPE. That’s terrible customer service. Would not purchase from them again.
Response from CHAIRUSNov 26, 2025
Hello Jennifer, We’re truly sorry for the inconvenience and frustration this has caused, and we sincerely apologize that your experience did not meet expectations. Could you please share your order number with us? There may be a misunderstanding here. For damage issues like this, Chairus normally provides replacement parts for defective or damaged components, and we’d be more than happy to help resolve this properly for you. Please reach out with your order details, and we will review your case as a priority to find the best solution for you. Your satisfaction matters to us, and we truly want the opportunity to make this right. Warmest regards, Chairus Team