CHAIRUSReviews of chairus.com

Response from CHAIRUSSep 18, 2026

Hello James, Thank you for your feedback, and we're sorry to hear that our return process felt difficult and added hassle to your experience. We completely understand your frustration — when you're already dealing with a return, the last thing you want is extra steps. To explain our side: we ask for photos before issuing a return label for a few important reasons. It helps us verify the condition of the item, ensure the correct product is being returned, and process your request more efficiently on the backend. It also helps us determine the best return method for large furniture items. That said, we hear you — if this step felt like a burden, that's valuable feedback, and we'll take it into consideration as we review our processes. We'd love the chance to help move things along for you. Please reach out to us at [email protected] with your order details, and our team will do their best to make the process as smooth as possible. Warmest regards, Chairus Team

Response from CHAIRUSSep 18, 2026

Hello Michele, Thank you for sharing your feedback, and we're truly sorry to hear that the chairs did not meet your expectations in terms of quality. That's genuinely disappointing to hear, as we take pride in our craftsmanship and want every customer to be happy with their purchase. We also understand your frustration with our return policy. As a small business shipping large furniture items, return shipping and restocking fees are necessary to cover the significant costs and risks involved in the return process. That said, we know policies can feel frustrating when you're unhappy with a product, and we're sorry for the added stress. We'd really like the opportunity to make things right or at least understand your experience better. Please reach out to us at [email protected] — our team would be happy to discuss your situation and see what we can do to help. Warmest regards, Chairus Team

Response from CHAIRUSSep 10, 2026

Hello Frank, We're so sorry — this is absolutely not the experience we want any customer to have, and we understand why you're upset. From what we can see, the carrier's delivery photo indicates the package was delivered to your address. Since it didn't reach you, it's possible the item was taken after delivery — a situation that's frustrating for everyone involved. When a package is lost this way, the carrier and insurance provider usually require proof such as security footage or a police report to approve a claim. Since you had shipping protection, we suggested contacting the insurer as the quickest route — but we realise this put the burden on you, and for that we're genuinely sorry. We don't want you to carry this alone. Our team will reach out to the insurance provider on your behalf to follow up on the claim and push for a resolution. We'll keep you informed every step of the way. Your trust matters to us, and we're committed to seeing this through. Please feel free to contact us anytime at [email protected]. Warmest regards, Chairus Team

Response from CHAIRUSSep 4, 2026

Hello, We appreciate your feedback and are sorry to hear you were unhappy with our return policy. We understand the frustration, and we're always looking for ways to improve our customer experience. If you'd like to share more about your experience, please reach out to us at [email protected] — we're here to listen and help. Warmest regards, Chairus Team

Response from CHAIRUSAug 17, 2026

Hello Melanie, We are truly sorry for the long wait and the inconvenience this has caused. We have looked into your order and confirmed that the replacement has already been shipped. The tracking number was sent to you via email — you can track the package on the UPS website for the latest updates. The estimated delivery date is Tuesday, August 18. We kindly ask for your patience just a little longer. If you have any questions or don't see the tracking email, please don't hesitate to reach out — we're here to help. Warmest regards, Chairus Team

Response from CHAIRUSJul 29, 2026

Dear Carmen, We are truly sorry for the frustration and inconvenience you've experienced. Please accept our sincere apologies. Our customer service team handles emails daily, so this situation is definitely not what we expect — there must have been an issue with your case falling through the cracks. However, since your review doesn't include your order number or email address, we're unable to locate your case or reach out to you directly. Could you please email us at [email protected] with your order details? We will prioritize your case immediately and make things right. We take full responsibility and we want to resolve this for you as quickly as possible. We hope you'll give us the chance to fix it. Warmest regards, Chairus Team

Response from CHAIRUSJul 28, 2026

Dear Customer, We are truly sorry for the frustration and inconvenience you've experienced. Please accept our sincere apologies. Regarding the missing parts — we do need to source them directly from our manufacturing facility, which unfortunately takes longer than we'd like. We completely understand your disappointment with the wait time, and we genuinely appreciate your patience. For any quality-related issues, we do offer free returns and exchanges. However, since we couldn't locate your order information from your review, we're unable to look up your case history or previous communications at this moment. Could you please reach out to us again at [email protected] with your order number? We'd really like to look into your case personally and find a proper solution for you — whether it's expediting the parts, processing a return, or resolving the issue to your satisfaction. We take your feedback seriously and we want to make things right. We hope you'll give us the chance to turn this experience around. Warmest regards, Chairus Team

Response from CHAIRUSJul 13, 2026

Hello Clay, We sincerely apologize for the delay and for the lack of movement on your order. After checking, we see that the tracking information for your order has not been updated since the 10th. We are currently contacting the carrier to investigate the issue. In the meantime, we have noted your situation. Once the item is back in stock, we will arrange a reshipment for you as soon as possible. Thank you for your patience and understanding. Warmest regards, Chairus Team