ChacoReviews of chacos.com

Scammed! I bought a pair of sandals from chaco.fr, which appeared as 'delivered', but I never received them. The customer service team did not respond.

Would give no stars if I could. Bought items on uk store. Took my money no sign of shoes and impossible to get through to any form of customer service. Avoid avoid avoid.

I got scammed through this company. Not surprised to see all the negative reviews!

I bought two separate pairs of chacos cloud z sandals. Both had a right shoe where one of the straps was unadjustable making them unwearable. Customer service told me I can wait 6 weeks to get them replaced. The company should quality control test their shoes before sale. I should not need to soak new shoes in fabric softener for a day before wearing them. I shouldn’t need to wait 6 weeks for them to be replaced. They should just sell wearable shoes. The customer service rep was also extremely unhelpful.

Shoes gave really bad blisters, would not let us exchange for a different product.

Never buying from this company again. I made several attempts to make a purchase because my card kept “declining” despite money being in the card and all of my information being correct. Even though the order declined my card was charged for EVERY purchase and the money was absolutely subtracted from my total available balance. I was charged for SIX PAIRS and then was gaslit by customer service for DAYS. I made several attempts to call only to be told that i didn’t know my own address(!!!!!!) and that the charges were “definitely cancelled” and “the money wasn’t actually taken out.” IT ABSOLUTELY WAS!!! and my bank even confirmed it, stating they were unable to do anything. several emails and over a week later all i got was an automated “apology” for the inconvenience and a 20% off code for my next purchase. a few days later they money mysteriously appeared back on my card with no follow up from anyone within the company whatsoever. genuinely feels like they’re trying to get away with scamming people.

I would rate it a zero. No stars. Absolutely horrific customer service. I asked to speak to a higher level manager and she was very rude. This had to do with shoes that had never been worn outside of their 30-day return window. This was due to being relocated for work with a 3 day notice and also ordering a couple different sizes cuz I know my feet had changed. She said that she would be very mad if she bought a pair of shoes that would have been sitting in someone's house for several or 6 months. Like that's not what happens in a warehouse of a shoe store. These people are terrible. Next time I need a pair of sandals I'm going to look at Keens. Oh and by the way, an older pair, that I've hardly worn and taken very good care of; the rubber is splitting in all areas. However, not going to try to take them up on their supposed lifetime warranty because you know that's going to be a bunch of BS. They are Highway robbers. I hope sooner than later this company crashes and burns and everybody loses their jobs.

they don’t care about customers. when the package was stolen (within 3 hrs of delivery), they told me just go to police. it happened to me before, but other brands just replace the order for me. won’t ever buy from them again.