asher
No Chaco love!!!
Been a customer for nearly 20 years ordering a new pair every year. This past year i bought the Chaco slides and the straps were too long. Chaco says put a rubber band around it. No I did not do to practicality. This year I order a different style and follow the tracking updates. I have them delivered standard Fed Ex to my 911 center because I’m here a lot and someone is always here. Yesterday no Fed Ex truck showed up so I left and got a notification they had been delivered. I go back to work and staff says no Fed Ex showed. Called Fed Ex they won’t get a live person and I call Chaco they say Fed ex will call me. An hour later I call back Chaco they tell me since it was a standard shipment they can’t call FedEx they notify Fed ex and they have 72 business hours to respond. Chaco offers no other options. Basically if you choose standard shipping and they don’t deliver: you will not get the services from Fed ex and Chaco that is needed as a customer. There has to be more real time solutions offered. I had to leave for a trip without my chacos which I wear daily.