Consumer Education Services, Inc.Reviews of cesisolutions.org

Response from Consumer Education Services, Inc.Jan 6, 2021

Hi Katey - we appreciate your honest feedback and regret that your experience did not match your expectation. Creditors do not typically grant Debt Management benefits until after your third payment. This is because it takes time for all creditors to accept program proposals and for full benefits to be in place. Once benefits are in place, the program will typically take 3-5 years for the debt to be fully paid. I have passed your feedback on to our management team. We wish you all the best!

Response from Consumer Education Services, Inc.Feb 4, 2020

Thank you for your feedback. Our customer satisfaction is important to us, and we regret that the last payment on your account did not meet your expectations. I have forwarded your feedback to our Customer Care department and they have assured me that in the absence of a final payoff quote, your account was drafted for the amount of your normal payment and the excess amount was refunded once the payoff amount was verified. We apologize for any inconvenience that you experienced.

Response from Consumer Education Services, Inc.Nov 1, 2017

Hi Mike - we apologize that you have experienced issues logging into your account on our website. I have notified a customer support representative and someone will be reaching out to you today to address any issues or concerns you are still experiencing.

Response from Consumer Education Services, Inc.Jun 12, 2017

Thanks for your feedback Luigi - we understand how frustrating long phone waits can be and are working to ensure that our technology meets the needs of our clients. A customer care representative will reach out to you to make sure that any questions or concerns you have are addressed!

Response from Consumer Education Services, Inc.Feb 20, 2017

Thanks for your feedback Janis. We take your concerns seriously and want to make sure they are addressed as quickly as possible. I have forwarded your comments to a supervisor and asked for someone to contact you today to discuss the status of your account issues with Macys.

Response from Consumer Education Services, Inc.Feb 14, 2017

Thank you for your valuable feedback - we take the satisfaction of all our clients seriously. You should be hearing from one of our Customer Care representatives today to go over the status of your accounts. If your account is new, it can take a bit of time for all of your creditor accounts to be fully transferred to the program and start seeing benefits. It isn't a quick fix to pay off your accounts, but rest assured our team will work with you to answer all of your questions and walk you through the process.

Response from Consumer Education Services, Inc.Feb 8, 2017

Thank you for your valuable feedback Kelley - We take your satisfaction seriously and want to address any questions or concerns you have. We are sorry you have had difficulty reaching our team - we will be happy to have a representative reach out to you to discuss your specific account questions. It is our goal to address your concerns until they are satisfied.