Consumer Education Services, Inc.Reviews of cesisolutions.org

Response from Consumer Education Services, Inc.Feb 8, 2017

Thank you for your valuable feedback - We take your satisfaction seriously and want to address any questions or concerns you have. We will be happy to have a representative reach out to you to discuss your specific account questions. Please note that sometimes clients do not realize that their payment dates with specific creditors need to be adjusted once you are on a Debt Management Program, to allow funds to be received by CESI and then disbursed to your creditors. CESI is unable to change these payment dates on your behalf, but we will gladly work with you to figure out the right date for your account so you can contact your creditor with that change.

Response from Consumer Education Services, Inc.Feb 7, 2017

Thank you for your valuable feedback Marlene - We take your satisfaction seriously and want to address any questions or concerns you have quickly. It is important to note that participation in the debt management plan is up to the discretion of the creditor, and some will not offer program benefits. We will be happy to have a representative reach out to you to discuss your specific account questions. It is our goal to address your concerns until they are satisfied.

Response from Consumer Education Services, Inc.Jan 30, 2017

Thank you for your valuable feedback - we take the satisfaction of all our clients seriously. You should be hearing from one of our Customer Care representatives today to go over the status of your accounts. If your account is new, it can take a bit of time for all of your creditor accounts to be fully transferred to the program, but rest assured our team will work with you until that transition is complete.