CertusReviews of certus.com

4.0534 reviews
Education Services

Certus

About Certus

Certus provides technical and compliance-related education, aiming to help professionals and organizations stay current with industry standards. We offer a variety of online courses and training in areas like workplace safety, food safety, and technical maintenance skills. We also help organizations with workforce management and performance tracking. Certus provides its training through dozens of brands, such as:TPC Training: An industry leader in workforce management, industrial skills, and workplace safety training.StateFoodSafety: Educates food and beverage industry employees on skills to protect public health.Metrix Learning: Provides online education solutions for public workforce development.Workforce180: Works with Metrix Learning to serve professionals in workforce development.Paulson Training: Offers digital and instructor-led training for the plastics manufacturing industry.OSHA Education Center: Delivers training and expertise for OSHA compliance.Notaries.com: Offers notary commission and renewal services.Online Traffic School (OLTS): Provides state-approved training programs for driver safety.Builders License Training Institute: Offers pre-licensing and continuing education for the construction industry.

Certus (certus.com) has 534 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: certus.com
Website: certus.com
Category: Education Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Certus

Certus (certus.com) has 534 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: certus.com
Website: certus.com
Category: Education Services
Listed on Five Star Index: 2026

Kelsey N.

Oct 1, 2026

I needed to do continued education for…

I needed to do continued education for my cosmetology license. Generally when you complete the education the company will email the agency and let them know you have completed. After a little over a month with no submission I reached out to see what the issue was. They informed me that the name did not match but they resolved it for me and would resubmit it. I was confused because the name was correct on the certificate they gave me. And if the name was incorrect why didn’t they ask me to confirm they had the right name before resubmitting. But regardless, I waiting another 3 weeks, I would email them periodically to follow up and see what the issue was and essentially told me that it was up to the agency (mind you any time I have ever renewed my license they typically receive this information in days, usually less than a week). I tried being patient but my license expiring soon was making me nervous. Any info I had from the agency said they hadn’t received anything. I ultimately told the company that I wanted a refund because they hadn’t been able to fulfill the order. They eventually told me that the order was past their refund policy, which is 30 days. I ended up having the pay another company and do my continued education again(they submitted and i received my license all before they responded to the last email I had sent). What a waist of time and money.

Response from CertusOct 6, 2026

Hi Kelsey, we're so sorry for the stress this caused, especially with your license expiring soon, and we completely understand why you asked about a refund. Name matching with the state is very exacting, and a small difference between the name on your registration and your full legal name kept your hours from matching your account in the first 30 days. We corrected and re-reported them on September 8, and your license now shows a new active-through date. The DBPR can take up to 30 days to update their portal, so please let us know if anything still looks incorrect. Thank you for your feedback; we're using it to make this process smoother for others.

Certus reviews

534 approved reviews, newest moderated first

Nayet
Oct 8, 2026
Muy buena esperiencia
Muy buena esperiencia
Response from CertusOct 9, 2026
¡Muchas gracias, Nayet! Nos alegra mucho saber que tuvo una experiencia muy buena. Agradecemos sus comentarios y le deseamos mucho éxito.
Kath L.
Oct 7, 2026
Can’t fault this company
Can’t fault this company! Excellent customer service and reassuring to track the delivery in detail. I bought Cerus one and I am extremely impressed. I struggled with nhs for years then bought hearing glasses but returned them as they didn’t help much with the hearing issues and kept sliding down my nose due to heavy frames which are needed to incorporate the microphones.
Response from CertusOct 8, 2026
Hi Kath, thank you so much for taking the time to share this! We're delighted to hear our team made you feel supported and that the detailed delivery tracking gave you peace of mind. It means a lot that you're so happy with your purchase after searching for the right solution for so long. We truly appreciate your kind words and your trust in us.
rosesarentrosie
Oct 7, 2026
Certus has a great customer service
Certus has a great customer service! They've, especially Jastine, helped me with all the concerns I had with efficiency and professionalism.
Response from CertusOct 7, 2026
Thank you so much for the kind words! We're delighted to hear Jastine was able to resolve your concerns efficiently and professionally. We'll make sure she knows how much you appreciated her help. We're glad we could take care of you!
Jeff J.
Oct 6, 2026
pleasant assitant
pleasant assitant
Response from CertusOct 6, 2026
Thank you so much for the kind words, Jeff! We're so glad your experience with our team was a pleasant one, and we'll be sure to pass your feedback along. We appreciate you taking the time to share it!
Hanz C.
Oct 3, 2026
Grace
Grace, thank you for the customer service. Best Regards.
Response from CertusOct 6, 2026
Thank you, Hanz! We're delighted Grace could take such good care of you, and we'll make sure she hears your thanks. We truly appreciate you taking the time to leave a review.
Michelle C.
Oct 3, 2026
I thought my food handler needed to be…
I thought my food handler needed to be renewed however it had 2 years left. I had already paid for the new one. Grace was great! She got my money refunded since it was purely accidental. Thanks Grace....
Response from CertusOct 6, 2026
Hi Michelle, we're so sorry about the mix-up with your food handler renewal, and we're glad Grace was able to get your refund sorted quickly. We'll be taking a look at how we can make it clearer when a card is still valid so this doesn't happen again. Thank you for the feedback!
Kelsey N.
Oct 1, 2026
I needed to do continued education for…
I needed to do continued education for my cosmetology license. Generally when you complete the education the company will email the agency and let them know you have completed. After a little over a month with no submission I reached out to see what the issue was. They informed me that the name did not match but they resolved it for me and would resubmit it. I was confused because the name was correct on the certificate they gave me. And if the name was incorrect why didn’t they ask me to confirm they had the right name before resubmitting. But regardless, I waiting another 3 weeks, I would email them periodically to follow up and see what the issue was and essentially told me that it was up to the agency (mind you any time I have ever renewed my license they typically receive this information in days, usually less than a week). I tried being patient but my license expiring soon was making me nervous. Any info I had from the agency said they hadn’t received anything. I ultimately told the company that I wanted a refund because they hadn’t been able to fulfill the order. They eventually told me that the order was past their refund policy, which is 30 days. I ended up having the pay another company and do my continued education again(they submitted and i received my license all before they responded to the last email I had sent). What a waist of time and money.
Response from CertusOct 6, 2026
Hi Kelsey, we're so sorry for the stress this caused, especially with your license expiring soon, and we completely understand why you asked about a refund. Name matching with the state is very exacting, and a small difference between the name on your registration and your full legal name kept your hours from matching your account in the first 30 days. We corrected and re-reported them on September 8, and your license now shows a new active-through date. The DBPR can take up to 30 days to update their portal, so please let us know if anything still looks incorrect. Thank you for your feedback; we're using it to make this process smoother for others.
Guy C.
Sep 28, 2026
This company is a Total Scam.
This company is a Total Scam. I took 14 hours of courses with Certus, presented them to the State of California, and California rejected them because the course ID was invalid. I've made over the last 10 days, over 5 phone calls (each call takes over 15 minutes of being on hold), and 5 emails (all have gone unanswered). Each time I finally get a representative from Certus, they state I will be getting an email and phone call in 1 to 3 days. It never happened.
Response from CertusSep 29, 2026
Hi Guy, we're truly sorry for the frustration this has caused, especially after so many calls and emails without a resolution. We've already escalated your case internally to the appropriate department, and a member of our team will be reaching out to you directly to correct the course ID issue and get this resolved. Thank you for flagging this - we're working to make sure it doesn't happen to other students.

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