Certified Keto DietReviews of certifiedketodiet.com

Response from Certified Keto DietDec 18, 2024

Ciao Nunzia! Ci dispiace che tu abbia avuto un'esperienza così frustrante per quanto riguarda gli addebiti e le sfide che hai dovuto affrontare per ottenere un rimborso. Purtroppo, non siamo in grado di identificare subito il tuo profilo, pertanto abbiamo richiesto le tue informazioni di contatto qui su Trustpilot. In alternativa, puoi contattarci via email all'indirizzo [email protected]. Menziona Robert del nostro Customer Success Team nella tua email e daremo priorità alla tua richiesta. Per chiarezza, sembra che il servizio di abbonamento sia stato selezionato e funzioni con rinnovo automatico e possa essere annullato in qualsiasi momento tramite il tuo profilo personale o inviandoci un'email per la massima trasparenza. Se l'abbonamento non viene annullato, si rinnova e un pagamento viene autorizzato come parte del programma. Detto questo, ci scusiamo sinceramente se questo non è stato chiaro e ha causato confusione da parte tua. Apprezziamo la tua soddisfazione e ci impegniamo a fornirti l'aiuto di cui hai bisogno. Grazie per averci dato l'opportunità di supportarti ulteriormente.

Response from Certified Keto DietDec 16, 2024

Hola, Silvano. Lamentamos escuchar sobre tu frustración y realmente queremos ayudarte. Estaremos encantados de responder cualquier pregunta o inquietud que tengas por correo electrónico. Por lo tanto, hemos identificado tu perfil y nuestro equipo ya se ha comunicado contigo para iniciar la conversación y resolver cualquier problema que puedas estar experimentando. Cuando tengas un momento, consulta nuestro mensaje: estamos aquí para ayudarte y solucionar las cosas.

Response from Certified Keto DietDec 12, 2024

Hello Mihai, Thank you for leaving your review and sharing some of your personal experience! We are very happy to know that you are enjoying our recipes and the plan itself. You're making amazing progress! :) Remember, in case you need help or support you can always contact us directly to [email protected] and we will be more than happy to help you. :)

Response from Certified Keto DietDec 12, 2024

Hola Adriana, lamentamos que hayas tenido que cancelar tu suscripción. Nos esforzamos por hacer que nuestro proceso de cancelación sea sencillo y fácil de usar. En primer lugar, hemos identificado tu perfil y nuestro equipo ya se ha puesto en contacto contigo para confirmar la cancelación y darte otros detalles importantes para solucionar la situación. Para mayor claridad, el servicio de suscripción siempre es opcional. Puedes recibir solo un programa de 30 días sin pagos recurrentes en el futuro o un programa basado en una suscripción, que se pueden cancelar en cualquier momento en tu cuenta de pérdida de peso o comunicándote con el servicio de asistencia por correo electrónico. Te pedimos disculpas si este proceso te resultó molesto. Nos esforzamos por brindarles a nuestros usuarios información clara y transparente para que puedan tomar decisiones conscientes en su camino hacia la salud con nosotros. Cuando tengas un momento libre, revisa tu bandeja de entrada. :)

Response from Certified Keto DietDec 11, 2024

Hello, George! We are very sorry to hear that you had such a frustrating experience. We appreciate your feedback and our priority is your satisfaction in the journey to a healthy you. For clarity, subscription service is always optional, you can receive just a 30-day program without recurring payments in future or a program based on a subscription, which you can cancel any time in your weight loss account or by reaching out to support via email. Furthermore, any additional service offering is optional and each customer can choose a specific service based on their needs and goals. If a specific service is not necessary, any of these offers can be easily declined. We truly apologize if this may have caused any kind of misunderstanding or frustration. To further investigate your situation and make things right for you, our team has reached out to you via email, please check the response! :)

Response from Certified Keto DietDec 11, 2024

Hello Ina! Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the subscription renewal charge. If a cancellation was successfully processed, no further charges should have occurred, and we take this matter very seriously. We're not able to identify your profile right away, therefore we would greatly appreciate it if you could provide us with your contact information via Trustpilot or email us directly at [email protected] so that we can promptly investigate and resolve this for you. Mention Robert from our Customer Success team in your email, and we will prioritize your request. For clarity, subscription service is always optional, you can receive just a 30-day program without recurring payments in future or a program based on a subscription, which you can cancel any time in your weight loss account or by reaching out to support via email. Furthermore, any additional service offering is optional and each customer can choose a specific service based on their needs and goals. If a specific service is not necessary, any of these offers can be easily declined. We truly apologize if this may have caused any kind of misunderstanding or frustration. Thank you for your patience, and we look forward to assisting you further.

Response from Certified Keto DietDec 6, 2024

Hello, Ilai! We are very sorry to hear that you had such a frustrating experience regarding your subscription. If cancelation was done, no further charges should happen. We have requested your contact information so we can investigate this matter. We take this matter seriously and look forward to receiving your information. You can also reach out to our team at [email protected]. Mention Robert from our Customer Success team in your email, and we will prioritize your request.

Response from Certified Keto DietDec 2, 2024

Hello, Konstantina! We're sorry to hear about the challenges you've faced with canceling your subscription. We strive to make our cancellation process straightforward and user-friendly. We've identified your profile and our team reached out to you to make the situation right. To clarify, Subscription service is always optional, you can receive just a 30-day program without recurring payments in future or a program based on a subscription, which you can cancel any time in your weight loss account or by reaching out to us in email for additional help and support. Once you have a moment, please check the response! :)