Certified PartsReviews of certified-parts.com

Don't waste your time - This merchant unfortunately gives other reputable online retailers a black eye. Our very old dishwasher needed a timer. Certified-Parts.com website showed that they had the necessary part in stock with corresponding picture. Ordered & they changed my card (less than $100) & sent a somewhat convoluted email invoice indicating that they charged my c. card (which they did). Then crickets - waited 7 days - no correspondence/shipping data - I called multiple times no pickup - left VM - support email on website address got bounced back. I then responded to a the charge email address and got an automated bounce back response from a totally different vendor. Now over two weeks have passed since they charged my card. I initiated a charge dispute with my very good CC company. Once my CC company got involved - miraculously certified-parts.com got religion and responded to my weeks prior request and cancelled my order. My gut is this company runs somewhat of a fraudulent activity. They imply that they have the part in stock/on hand when in reality they have no intention in fulfilling the order. They take your $ and hope with the relatively small amount (under $100) people will just give up and write it off. Their reaction once the my credit card company got involved implies that they know their deceit is revealed and they immediately react in order to not be delisted by the CC companies. The sad part is their deceived customers wait for weeks for a nonexistent part to repair and get functioning their necessary appliance (dishwasher, washing machine, etc.). Not only does certified-parts.com tie up the customer's money (at best) they have no intention of fulfilling the customers request thus unnecessarily delaying the customer's ability to get on with their lives. We got a new dishwasher installed after being without one for a month.

Ordered a microwave part from Certified Parts. Part arrived 2 weeks later, and it was the correct part. Certified Parts website states they have a Hassle-Free Returns policy. Attempted to return the part within their 30-day time frame. The part is unused and still in original packaging. Numerous attempts over a 2-week period to use the website 'Returns' link, never recognized my order number and zip code. Contacted Certified Parts 3 times via their e-mail support address, with no response or guidance on assisting me to initiate this return. There are many other vendors out there who provide much better customer support. I could be wrong, but suspect Certified Parts does not have an inventory, but they will order your part from another vendor, then send that part to you. And any returns would create a storage/inventory problem for Certified Parts.