Certified PartsReviews of certified-parts.com

The company didn’t send the parts and didn’t refund money, just wasting of my money and time. It’s just a scammers

Ordered dishwasher part seven weeks ago. Never arrived. Left emails and messages with their chat bots, no replies. Just contacted Visa to cancel payment. Complete scam.

If I could do it zero stars I would- complete scam of a company. If you purchase from here, assume you will not be able to contact anyone via email, phone or online chat for anything.

Scam Website - stay away - they never answer the phone, never sent the part I ordered - they can take the $90.00 and choke on a free dinner!! you are a scum bag and Karma will find you!

I ordered a microwave door. After receiving the receipt email, I heard nothing for over 2 weeks. Emails weren't returned, and online chats went unanswered. When I called, they finally said the item was coming in a couple of days. That time came and went. More emails. Finally, I demanded a refund a month after ordering the part. I haven't seen the refund clear my account yet - we shall see.

They all shipped the part as advertised but then I ended up not needing it. Trying to get ahold of a customer service rep to issue me the RMA# was absolutely ridiculous. No one responded to emails or the chat app for a few weeks. Finally I was able to return the part but was only refunded 1/3 of the original cost because of some refund loophole they use to keep most of the money for themselves. I wouldn't order from them ever again.

Really poor customer service. nearly impossible to get in contact with them. cannot get a refund on my returned parts.

Ordered a washing machine part in August and received an order confirmation stating that I would receive tracking information soon. Tracking information was never sent, and I never received the part that I ordered. Trying to contact their customer service is completely fruitless - I’ve tried to get ahold of them 5 or 6 times and have never spoken with a person or received the promised callbacks. The money has been paid, and I have no recourse for a refund as I authorized the payment. I would strongly advise caution in ordering as in the event of an issue, it seems unlikely you will ever get a resolution.