Bhatti F.
Subject:Shameful, Inhumane Treatment of Senior Citizens by Centrum Air Ground Staff — LHE & Tashkent
Subject: Shameful, Inhumane Treatment of Senior Citizens by Centrum Air Ground Staff — Lahore & Tashkent 29 May &02 June 2026. To Centrum Air Management, IATA, and the Public: I am placing on record the disgraceful and inhumane conduct of Centrum Air ground staff toward senior citizens at both Lahore and Tashkent airports. My companion, 84, and I, 68, are both senior veterans. We were the first to report at the check-in counter in Lahore. After explicitly informing staff that we are senior citizens needing assistance, we were deliberately shunted to Row 7 — no courtesy, no priority, no basic human decency. It got worse in Tashkent. Again, we were first in the queue. Again, we identified ourselves as senior citizens requesting assistance. Your counter staff showed zero empathy and assigned us Row 27 — near the back of the aircraft. This is unacceptable for passengers with age and mobility constraints. This is not a one-off. This is a pattern of contempt for elderly passengers. Centrum Air’s check-in staff displayed a total absence of sympathy, courtesy, or professional obligation to assist senior citizens and make travel bearable. You are actively making air travel hostile for the elderly. We are escalating this to IATA and aviation regulators because this violates basic standards of passenger care and dignity. Centrum Air must be held accountable. To other senior citizens: Beware. Centrum Air ground staff will ignore your age, your health, and your place in line. We demand: 1. A formal public apology 2. Immediate retraining of your ground staff on handling senior citizens 3. A written policy guaranteeing priority assistance for passengers 65+ Centrum Air, your staff’s behavior is inhuman. Fix it. #CentrumAir #ElderAbuse #IATA #PassengerRights #SeniorCitizens #Shame