CentralSound is committed to empowering consumers with the option to repair their headphones , gaming headsets or earbuds. We are a small company based in the midwest USA. Our store CentralSound.Co is a hub for replacement parts and tutorials on how to replace several parts on several models of headphones and gaming headsets. We offer a wide range of custom replacement part kits made in the USA for Sony headphones, as well as Bose headphones. These custom parts are our our #1 best sellers. Our line of CentralSound premium ear pad cushions are very popular among our customers as well. Premium memory foam and cooling gel ear pad cushions are our customer favorites. We do not have any distributors or partners. Please beware of others claiming to sell our custom part kits.
CentralSound.Co (centralsound.co) has 23 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Website
centralsound.co
Category
Appliances & Electronics
Location
Fox Lake, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Just bought replacements side cover slider for my sony headphones. The shipping was very quick, 10days from usa to switzerland!
Item well packed. A small discount code inside for next time, appreciate it. The sliders are well made, the tutorial on YT is really helpfull. Everything was great, I recommend it.
Response from CentralSound.CoMar 24, 2026
Switzerland in 10 days?! We'll take that! 🙌 Thank you so much for this wonderful review — it genuinely made our day over here in the US. We're thrilled our Sony headphone side cover sliders arrived well packed, fast, and hit the mark for you. And you noticed the discount code! That little surprise is our way of saying thanks for trusting us — so make sure you use it next time because we'd love to have you back. We put a lot of care into the quality of every replacement part we ship and into making our YouTube repair tutorials as clear and helpful as possible, so hearing that everything came together seamlessly all the way in Switzerland is exactly the kind of feedback that keeps us going. Thanks for the recommendation and for choosing CentralSound — the Alps have never sounded better! 🏔️
MJ
Marcus J.
Buy from anyone else.
This is my first and only review, but this is truly the worst company I've ever interacted with. I urge you yo buy the parts you need from any other vendor. The service was poor, customer service was rude, and I found the parts I needed elsewhere for cheaper and with faster shipping. I urge you to go anywhere else.
Response from CentralSound.CoJan 24, 2025
Our apologies for any issues you may have had with us. We're requesting more information from you to make this right. We looked up your name in our system and no one by the name of "Marcus Jameson" ever placed an order with us.
DY
Davin Y.
5star service new headphone battery and earmuffs
I recently bought a battery and new earmuffs for my headset from CentralSound. I ordered the wrong earmuffs, but their team, especially Johnathon Diamond, handled it perfectly. The refund was processed quickly, and their communication was outstanding. Johnathon ensured the correct earmuffs were promptly sent out, and I couldn't be happier with their service. Highly recommend CentralSound for their efficiency and excellent customer support!
Response from CentralSound.CoMar 24, 2026
Jonathan Diamond to the rescue — that's our guy! 🙌 Thank you so much for this incredible review and for being so gracious about the mix-up with the earmuffs. Ordering the wrong part happens to the best of us, and that's exactly why we have an amazing team ready to swoop in and make things right without any fuss. We're so glad Jonathan got your refund processed quickly, kept communication clear throughout, and made sure the correct headphone ear pads were on their way to you in no time. That's the CentralSound standard and we'll never settle for less. The fact that you came out the other side happy and willing to recommend us means the absolute world to us. Jonathan is going to be absolutely thrilled to see this shoutout — we'll make sure he sees it! Thank you for trusting CentralSound and we can't wait to help you again down the line! 🌟
BR
Brian
Top notch services
Professional, quick and great customer care.
With their help I was able to revamp an old appliance I had around broken, now back to tip top shape.
If the need arise I would surely resort to their services again.
Response from CentralSound.CoMar 24, 2026
Revamped, refreshed and back to tip top shape — that's exactly the kind of comeback story we live for! Thank you so much for the kind words. There's something incredibly satisfying about bringing a broken pair of headphones back to life instead of tossing them aside, and we're so glad our team and replacement parts made that possible for you. Professional and quick with great customer care is the CentralSound standard we hold ourselves to every single day, so hearing it land that way means everything to us. We'll be right here whenever the need arises again — your headphones are in safe hands! Thanks for choosing CentralSound! 🌟
BH
Brandon H.
Excellent Customer Service
Despite a mistake on my end, customer service was helpful in correcting the issue quickly and easily to ensure that the right product arrived.
Response from CentralSound.CoMar 1, 2024
Hello Brandon,
Thank you for your order and leaving us a stellar review! We strive to maintain a personable level of customer service. It's great to be recognized for that. We hope you enjoy the product.
-Jonathan
TP
Thamal P.
Sony headphones slider replacement part
Thank you sincerely Central Sound for promptly processing a refund on this item. Make things clear, I followed your instructions very clearly. I should say I am fairly handy in these type of fixes. Perhaps it could be a one off defective unit which is always possible even with the highest quality control and is understandable. The reason which, prompted me to write a review was after reading the return policy.
I can now see how customer centred, you are and,wish to withdraw my negative review. I appreciate your response to my problem and processing a full refund without any hesitation. While I do not doubt the quality of your products there may be multiple reasons that caused my experience and I acknowledge that. I must sincerely comment on your amazing customer centred service which is beyond 5 stars.
Thank you and wishing you the very best.
Response from CentralSound.CoJan 11, 2024
Hello Thamal Perera,
Thank you for sharing your feedback. Our apologies for the issue with that part. We did receive your e-mail and if given ample time to reply we would have offered you a refund or replacement, which we will do.
The part could have been installed wrong, it might not have been compatible with your model, it may have been defective. The issue you experienced could be due to one or more of these factors.
We are a small business with 9-5 working hours. We received your e-mail at 8pm and then two hours later you left this negative review. You never even gave us a chance to make it right before leaving this review.
We understand the "want it yesterday" mentality but we cannot provide the prompt customer service response that big business can (like Amazon). It's not fair that you "punish" us for it by leaving a review like this.
We have over 17,000 - 5-Star 🌟🌟🌟🌟🌟 - positive feedbacks and reviews across multiple platforms and marketplaces worldwide. That does not happen with bad products and bad customer service. We are here for you and will make this right with you.
AP
AK P.
Part broken in less than 1 month
I bought two products from them; One of them worked just fine and was something that they made in-house, but the other one was clearly a cheap knock off. When I emailed them about the quality of it, they told me it was fine and that "If you have any issues with that part down the line please contact us and we will take care of you, don't worry."
I feel more like I got taken advantage of instead of getting taken care of. I emailed them and followed up on that email two weeks later to get a response. I was offered a replacement or a refund; I opted for the refund. I was only refunded $29.99 out of the $38.99 I paid; The receipt showed that the rest was "shipping".
Strange, because I distinctly recall that they advertised that shipping was free when I bought it.
While it's partially my fault for expecting an OEM part without verifying, the company was found by entering "OEM Sony Heaphone Parts" into a search engine. There should be more transparency on whether they create these parts in house or simply order them from third party manufacturers.
Also; The fact that I had to send a follow up email to get a refund is a bit ridiculous. If they can't sort theough the volume of inquiries that they recieve via email with their team, they should be looking into hiring on more staff or having an outaide agency assist.
Furthermore; There should be an extremely obvious and clear cut refund policy. If shipping is not part of the refund, then I'm not willing to risk a purchase from your business.
In the end, I paid money for someone to ship me something that only temporarily fixes the problem, and not even that well. I'm thinking of tearing apart the other set of headphones I fixed with their parts to return those too.
Response from CentralSound.CoNov 6, 2023
Hello Amado,
First off, our apologies for not meeting your expectations. We sell many aftermarket products under our own CentralSound brand.
Many headphone manufacturers/brands do not supply parts for repair shops or the public. Aftermarket parts are the only option unless you buy used parts from a used pair of headphones somewhere.
It's understandable that you may have gotten confused, or got the wrong search results from google (which we have no control over).
You are correct, we do offer free standard domestic shipping, which you did not opt in to. You chose to pay for the upgraded priority option. You also purchased two items, yet you want a refund on shipping even though the other item was fine, as you admit at the beginning of this review.
We certainly should have responded to you sooner, there is no excuse and we take full accountability for that.
Feel free to send in and return what ever parts you want. If you do return the other parts you ordered then we will issue you the priority mail shipping charge.
We certainly appreciate your feedback and gives us some insight on where we need to make improvements.
It really was not necessary to leave a negative review. You had an issue with our part, we issued you a refund (without you sending it back). It may have taken us longer than you expected but we did take accountability and feel we made this right with you.
SB
Steve B.
The sell a much-needed fix for the sony…
The sell a much-needed fix for the sony XM2 headphone band that is prone to breaking. The first kit they sent out had a piece that didn't fit properly due to mold/printing error. I e-mailed and they sent out an entire replacement that arrived very quickly. The replacement worked and my headphones are back in service. Saved me from buying a new set of cans. Thanks!
Response from CentralSound.CoMar 24, 2026
Back in service and saved from buying a new set of cans — that's the dream right there! 🙌 Thank you so much for sticking with us through the hiccup with that first kit. A mold or printing error slipping through is never okay and we're genuinely sorry about that — but we're really glad the team got a full replacement out to you quickly and that it landed perfectly second time around. The Sony WH-1000XM2 headband is one of the most notorious breaking points in the headphone world, which is exactly why we engineered a dedicated repair kit for it — because nobody should have to bin a great pair of headphones over a design flaw that was never their fault. We'll keep working to make every kit flawless right out of the box, and your feedback helps us do exactly that. Thanks for the patience, the grace and for choosing CentralSound — those cans have earned their second life! 🎧
