Al
Initial mistake with order but great service remedying it
I ordered replacement hooks for the ear on my powerbeats. It took a while for me to get around to replacing the broken part and when I came to it found I was sent two 'right' ear parts instead of one of each, particularly frustrating when it was only the 'left' ear which was broken. Jonathan (customer success) very kindly helped me even though I was past the point of returns being possible and sent me two left ear parts so I have spares for the future. While an unfortunate mistake. They handled it brilliantly!
Response from CentralSound.CoMar 24, 2026
Okay first of all — two right ears. TWO. We are so sorry about that, and honestly if ears could blush, ours would be bright red right now! 😅 But in all seriousness, we're really glad Jonathan was able to swoop in and make it right for you — that's exactly the kind of customer care we pride ourselves on at CentralSound. Nobody should be stuck with a mismatched pair of Powerbeats ear hook replacements, return window or not. We're thrilled you now have spares for the future too — consider it our apology gift! Thank you so much for your patience and grace in handling the mix-up, and for taking the time to share the full story. It genuinely means the world to us. We'll do better — and we'll always make it right! 🙌