Censlighting Reviews | Read Customer Reviews of censlighting.com

Censlighting Reviews | Read Customer Reviews of censlighting.com

Censlighting reviews

37 approved reviews, newest moderated first

Maxwell B.
Dec 6, 2023
Decent product
Decent product, alright experience overall. Had a hiccup with the item at first, but everything's squared away now. Generally pleased with the buy.
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Owen K.
Nov 21, 2023
Totally satisfied!!!
Totally satisfied!!!
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Mainul H.
Nov 13, 2023
Great product with their great after…
Great product with their great after sales service. Very happy with my purchase.
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Felix W.
Nov 10, 2023
Awesome customer service
Awesome customer service. Initially, the lamp I received was damaged, so I shot their support team an email and got a prompt response. I sent over some pics and a video of the damage, and they promised to send me a brand new one. The replacement came in pretty quick. Had a bit of a hiccup at the start, but the new lamp is flawless and fits my room perfectly.
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Orion D.
Nov 6, 2023
After using it for about six months
After using it for about six months, my LED driver gave out. I reached out to customer service, and they quickly sent me a replacement. Really digging censlighting's warranty service.
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Carroll S.
Nov 3, 2023
Received what I purchased
Received what I purchased. But seriously? Shipping a tiny light in a 20x20 inch box isn't exactly eco-friendly.
Response from CenslightingNov 4, 2023
Dear Customer Carroll, Thank you for taking the time to share your shopping experience with us. We are sincerely sorry to hear that it did not fully meet your satisfaction. We take your feedback seriously as we strive to improve our service and ensure that all of our customers enjoy their shopping journey. To assist you more effectively, we kindly ask that you provide us with your order number or the name under which the purchase was made. Our customer service team is on standby and will reach out to you shortly after we receive your details. We truly value your input as it is essential for our continuous improvement. Rest assured that we will make every effort to address your concerns to your satisfaction. We look forward to your email. Warm regards, The Customer Service Team at Censlighting
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Erin
Nov 2, 2023
Lightning quick shipping
Lightning quick shipping Shipped out super quickly, prompt email responses, great deal.
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Mark N.
Nov 1, 2023
I received the light and it did not work out of the box.
I received the light and it did not work out of the box, the remote instructions were not with the light. When called support they sent a jpeg of the remote which was not correct either and had to send again. There was also no wiring instructions as well no QL check stamp which usually comes with these products. When I told support they wanted a video of me making the wiring connections to prove it was wired correctly before they would reimburse me for a light that did not work. This is when I had to do a review of this product that was cheaply made shipped directly from China.
Response from CenslightingNov 4, 2023
Dear Customer Mark, Thank you for taking the time to share your shopping experience with us. We are sincerely sorry to hear that it did not fully meet your satisfaction. We take your feedback seriously as we strive to improve our service and ensure that all of our customers enjoy their shopping journey. To assist you more effectively, we kindly ask that you provide us with your order number or the name under which the purchase was made. Our customer service team is on standby and will reach out to you shortly after we receive your details. We truly value your input as it is essential for our continuous improvement. Rest assured that we will make every effort to address your concerns to your satisfaction. We look forward to your email. Warm regards, The Customer Service Team at Censlighting
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