Your ultimate destination for lamps! Enjoy free shipping on all lamp purchases! Explore our diverse collection of 400+ lamp designs, including stylish options for your living room, bedroom, dining area, outdoor spaces, and more. Illuminate your home with high-quality lamps from Censlighting and create the perfect ambiance.
Censlighting (censlighting.com) has 37 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Home Goods Stores · california, California
Excellent
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Excellent
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Excellent
Home Goods Stores · LAGUNA BEACH, California
Excellent
37 approved reviews, newest moderated first
Lizzie
The light I received looked nothing like the picture online. It also has a terrible smell. I have tried to return and they have been so difficult to work with telling me I had to pay return shipping to China (their website cites a California address). Avoid this company at all costs.
audrey_hlsdyahoo.com
I purchased lights that are simply not going to work in the space as I hoped. They have a poor return policy so DO NOT BUY if you are not 100% certain you will use them. I highly recommend purchasing from a reputable retailer with a decent return policy. I have emailed twice regarding returning the lights and have received no response at all. My goal is to warn others prior to making the same costly mistake as me.
Mehran Shams K.
I ordered a chandelier 2 months ago, but I still haven't received it. After making 3 calls and sending several emails to the company, they informed me that it would take another month. I believe this whole situation might be a scam. Additionally, the customer service representative I spoke to was rude, and I suspect she may not have been working in the office.
Response from CenslightingSep 3, 2024
Dear Mehran, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced with our products or services. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. To better assist you, could you please provide us with your order number and contact details by reaching out to our support team via email at [email protected]? Once we receive your information, a dedicated team member will be in touch to provide you with the support you deserve. We look forward to the opportunity to make this right. Best regards, Sophia Customer Support Team Censlighting
Tina C.
Horrible - light took four hours to assemble and then didn’t work - won’t return and will not refund - total disaster
Response from CenslightingSep 3, 2024
Dear Tina, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced with our products or services. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. To better assist you, could you please provide us with your order number and contact details by reaching out to our support team via email at [email protected]? Once we receive your information, a dedicated team member will be in touch to provide you with the support you deserve. We look forward to the opportunity to make this right. Best regards, Sophia Customer Support Team Censlighting
Teresa C.
Censlighting was great to work with and my light is gorgeous! Had some special questions, needs and guidance and their support team was prompt and very helpful. Thank you!
Steve B.
I ordered the lights are they arrived in perfect shape. Was happier with customer service and the quality of the lights. They were easy to install and look great. I would buy from them again.
Customer
I have bought almost 10 lighting from Censlighting. The lights are very beautiful and unique. Customer Service is excellent. The instruction sheet is not very comprehensive and the installation requires some adjustment sometimes to fit into a U.S house, but if you can do some thinking and are willing to ask questions, you can figure it out.
SCK
Excellent customer service. They answer point to point on your questions. No confusions or side tracking. Customer satisfaction is utmost for them. I have experienced it for myself. When I requested for extension down rod for the chandelier I placed order for, then sent it separately as complimentary without charging a dime from me. Packing is another thing I liked with them. Very safely packed. I'll definitely return to them for more puchases.